Senior Analyst, FIC Sales Support EMEA

• Investigate processing issues and recommend a course of action to the Team Manager, assisting in the execution of proposed changes
• Monitor Middle Office systems (Salesbook, GBOI) and exceptions
• Be responsible for booking all allocations of Block trades, including CTM, FIX, voice, ALEX, GTC, ECN
• Ensure all relevant reports and reconciliations are performed, breaks are notated and cleared, then passed for sign off
• Monitor shared mailboxes and actioning enquiries
• Provide best in class client services to both internal and external clients, by ensuring their queries are responded to within agreed timeframes
• To be a point of contact for the Sales/Trade teams and Settlements
• Escalate unusual behaviour, as well as any processing issues to the Associate Director or above, in a timely manner following the Operations Escalation Policy

• Proven experience within Sales Support and Settlements, within an operations environment
• Strong knowledge of Equity & Fixed Income products and processes
• Excellent knowledge of external market systems, such as CTM / Alert / Bloomberg
• Meticulous attention to detail
• Effective Communicator, both verbal and written

Experience within a Sales Support or Middle Office role

• Leaders who support your development through coaching and managing opportunities
• Opportunities to work with the best in the field
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team