Senior Analyst, Executive Support, CVS Health

CVS Health

Location:
United States, Irving, TX

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

22.59 - 49.04 USD / Hour

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Job Description:

As a member of the Executive Support Services team you will be required to provide outstanding technical support to our Senior Executives and their Administrative Assistants. This role requires a very high level of technical engineering and proficiency and requires an individual with executive presence. To be successful, you must be able to quickly and effectively diagnose and resolve issues related to videoconferencing, teamwork technologies, business application software, telecommunication issues and potentially local network issues. In addition, executive-level verbal and written communication is required.

Job Responsibility:

Provide front-line White Glove primary technical support to end-users including: C-Level executives on various support issues including access, hardware, software and peripherals
Coordinate, schedule and support multi point internal and external audio / video conferences encompassing over 100+ locations and thousands of attendees
Engineer technical solutions tailored to senior executives
Utilize excellent problem-solving skills to diagnose, evaluate and resolve sophisticated issues in a high pressure and high clarity environment
Perform root cause analysis, develop analytics to identify typical problems and patterns, develop procedures and controls for problem prevention
Support multiple platforms including Desktops, Laptops, Mobile Devices, Tablets and Video Conferencing equipment
Provide 24 x 7 on-call support as assigned as well as shift flexibility
Travel as required (up to 25%)
Lead project assignments to completion on time and within budget while maintaining a high-performance level with daily tasks, this can include: Hardware / software evaluation, testing, implementation and training
Security and compliance issue remediation
Acquisition Cutover
Utilize your experience with the following tools to support Senior executives throughout the organization: Microsoft Azure / Intune, Crestron A/V Control Panels, IOS / Android OS, and Active Directory, Microsoft Teams, Microsoft O365 Suite
Engineering level troubleshooting and support for complex IT issues under pressure

Requirements:

5+ years of prior experience leading technical assistance in a large matrixed organization troubleshooting technical issues including access, hardware, software and peripherals
3+ years’ experience in an Executive Support Role working with C-Level executives
A+, Network+, Security+, MTA, MCTS, Windows 7 / 10, or MAC OS Certifications
Experience using Powershell / Bash
Experience with Bitlocker
Advanced experience with Apple devices and management tools
Advanced experience with mobile devices and operating systems
Bachelor's degree in Computer Science or 1 year of experience required for each year of college not attained

Nice to have:

A+, Network+, Security+, MTA, MCTS, Windows 7 / 10, or MAC OS Certifications
Experience using Powershell / Bash
Experience with Bitlocker
Advanced experience with Apple devices and management tools
Advanced experience with mobile devices and operating systems

What we offer:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Additional Information:

Job Posted:
April 24, 2025

Expiration:
July 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior Analyst, Executive Support