Senior Analyst, Enterprise Customer Experience, CVS Health

CVS Health

Location:
United States, Woonsocket

Category:
-

Contract Type:
Employment contract

Salary:

46988.00 - 112200.00 USD / Year

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Job Description:

The Sr. Analyst of Enterprise Customer Experience (CX) Reporting & Analytics will play a critical role in helping CVS Health to achieve the goal of becoming the most consumer-centric health company. This person will work on building and deploying platforms to measure and improve customer experience, synthesize actionable insights, and provide guidance to key stakeholders.

Job Responsibility:

Helping the organization build, enhance, and deploy new platforms to identify, measure, and improve customer experience
Assisting CVS Health’s mission statement and profitability targets
Proactively finding, synthesizing, and delivering actionable insights to key stakeholders
Providing guidance

Requirements:

3+ years of experience managing project timelines, resources, and tracking project ROI using project management tools such as Excel, JIRA, Trello, MS Project, ect.
3+ years of developing use cases to solve pervasive business and customer issues with the list of use cases provided potential solutions and suggested
3+ years gathering requirements, building solutions, and partnering with cross functional teams to deploy components of enterprise solutions
3+ years of employing cost-benefit & return on investment to look at the efficacy of a project
2+ years helping to maintain, prioritize, and deploy product with the backlog backlogs
2+ years of work with a large cross-functional team, including multiple digital scrum teams, IT project, legal, and other partners, to developing solutions

Nice to have:

Experience in the Healthcare Insurance, Pharmacy, or Retail Industries
Experience working with Survey and Healthcare operational data
PMP Certified
Proven ability to work in cross-functional & project-based teams
Experience managing vendor relationships and implementing new platforms
Proven ability to influence leadership and business partners, prioritize competing workstreams, and build relationships across large and complex organizations
Deep experience working with customer feedback, synthesizing it for implications, and using the resulting insight to drive change / influence the customer experience
Demonstrated ability to thrive in highly complex environments

What we offer:

Affordable medical plan options
401(k) plan including matching company contributions
Employee stock purchase plan
No-cost programs including wellness screenings, tobacco cessation, and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
April 29, 2025

Expiration:
May 05, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Analyst, Enterprise Customer Experience