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Senior Analyst, Digital Service Experience

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Comcast

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Location:
United States , Philadelphia

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We are seeking a motivated and versatile Senior Analyst, Digital Experience to join our team. This role is ideal for someone early in their career who is eager to contribute across the entire product lifecycle. Under general direction, you will define new product requirements, drive enhancements that strengthen the customer experience, and monitor success as products go to market. In this role, you will work closely with project teams to understand business and user needs and assist in developing frameworks to drive efficiencies. This position requires a strategic thinker with the dynamic ability to adapt and excel across various functions. You will drive projects from ideation and strategy through development. Success is ensuring exceptional product delivery is achieved while seeking continuous product improvements.

Job Responsibility:

  • Effective Communication: Strong verbal and written communication skills
  • Team Support & Stakeholder Collaboration: Contribute to a collaborative, inclusive team culture
  • Work with various project teams to understand business and user needs
  • Experience Requirements: Assist in translating business needs into product requirements
  • Identify opportunities to develop and enhance the customer experience
  • Provide input on UI/UX designs
  • Problem-Solving & Continuous Improvement: Participate in identifying and resolving product-related issues
  • Complete assessments such as current state evaluations, process flow mappings, and gap analyses
  • Project Coordination: Collaborate with internal teams and external partners to support the management of product-related initiatives
  • Help to identify and track timelines, deliverables, and dependencies
  • Launch Readiness & Post Launch Monitoring: Assist in coordinating product launches
  • Once a product is live, monitor performance and user behavior through data dashboards and reports
  • Opportunity Identification: Propose product enhancement strategies that align with business goals and customer feedback
  • Use data to drive decisioning and recommended actions
  • Operational Efficiency: Develop scalable processes to support the business’s strategic vision and improve speed to market
  • Flexibility: Adapt to evolving business needs and take on varied responsibilities as required
  • Curiosity: Unwavering interest in growth and a champion for continued education, skillset development and learning
  • Consistent exercise of independent judgment and discretion in matters of significance
  • Regular, consistent and punctual attendance
  • Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
  • Other duties and responsibilities as assigned

Requirements:

  • Preferred tool/software knowledge: Adobe Suite, Microsoft Suite, Smart Sheet, Confluence and/or Jira
  • Strong ability to translate business objectives and user needs into clear product requirements and actionable user stories
  • Excellent communication and collaboration skills, with the ability to work effectively across different functions and levels of the organization
  • Ability to think strategically and act tactically, with a keen eye for detail and a passion for continuous improvement
  • A generalist mindset, with the ability to adapt and excel across various functions within the product lifecycle
  • Employees at all levels are expected to: Understand our Operating Principles
  • Own the customer experience
  • Know your stuff
  • Win as a team
  • Be an active part of the Net Promoter System
  • Drive results and growth
  • Support a culture of inclusion in how you work and lead
  • Do what's right for each other, our customers, investors and our communities
  • Bachelor's Degree
  • Relevant Work Experience: 5-7 Years
What we offer:
  • Medical, prescription, vision, and dental insurance for eligible employees
  • 401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay
  • Paid time off including eight observed company holidays and flex time
  • Exclusive perks + discounts, including tuition assistance, commuter benefits and more

Additional Information:

Job Posted:
March 18, 2026

Employment Type:
Fulltime
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