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Airwallex Logo Airwallex · Customer Service

Senior Analyst, Customer Support

Malaysia, Kuala Lumpur 5000.00 - 8000.00 MYR / Month · Job Posted February 21, 2026
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Job Description

Senior Analyst, Customer Support role at Airwallex, a global payments and financial platform. The role involves supporting SME customers, coordinating with back-office teams, and continuous learning about industry and products.

Job Responsibility

  • Working directly with SME customer to address and resolve merchant questions, concerns and issues timely through hotline, live chat, and email
  • Coordinate with back office team for transaction investigation, incoming collections processing, issuing and online payments checking, etc
  • Industry, business and product related continual learning
  • Well co-work with internal teams to bring excellent service and solution for SME customer

Requirements

  • Bachelor’s degree or above
  • Self-motivated, outcome-focused independent teammate
  • Well-developed learning ability, sense of urgency and follow through
  • Written and verbal communication ability in English and Mandarin
  • A relevant experience is preferred: payment related company, financial services, or banking with customer service. Fresh graduates are also welcomed
  • Familiar with tools for hotline, live chat, and email support are preferred

What we offer

  • medical, dental, and vision insurance
  • a 401(k) plan
  • short-term and long-term disability
  • basic life insurance
  • well-being benefits
  • 20 paid days of vacation
  • 12 paid days of company holidays
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