Senior Analyst, Customer Relationship Management Job at Eastern Kentucky University (Richmond)

Earned Value Management Senior Analyst

Astrion has an exciting opportunity for a EVM Senior Analyst to support the USAF...

Location

United States

Salary:

145000.00 - 165000.00 USD / Year

Astrion

Expiration Date

Until further notice

Requirements

Bachelor’s degree and 8+ years of work experience or equivalent experience
Proficiency in Microsoft Office tools
Experience communicating and presenting financial and earned value management data to other functions in an accurate, concise, and understandable manner
Strong interpersonal skills
Ability to prioritize and self-manage a multi-tasked workload in a fast-paced environment
Understanding of earned value management metrics and impact on program financial management
Ability to make decisions with sound judgment while complying with policies and procedures
Ability to develop and maintain professional and effective relationships with internal and external customers
MUST have an active Secret security clearance

Job Responsibility

Serve as the Earned Value Management Lead
Coordinate with program team lead and deputy cost chief in conjunction with branch management, division managers, and financial management
Utilize Power BI to perform data analysis and provide updated dashboards to stakeholders
Earned value analysis assessment of the Program Contractor’s utilization of management reserve and undistributed budget to ensure traceability to the approved baseline and compliance with proper processes and procedures
Review and analyze EVM data from the Integrated Program Management Data Analysis Report (IPMDAR) and EVM-CR database, identifying threshold breaches and presenting corrective action recommendations
Review contractor-provided EACs for accuracy, identifying overly pessimistic or optimistic assumptions for leadership awareness
Analyze Budget Change Requests and provide analysis to Government and feedback to contractors in accordance with EIA-748 guidelines and contractor’s Earned Value Management System (EVMS)
Review Earned Value Techniques (EVT) and analyze applicability toward control accounts and impact on ability to measure performance
Utilize earned value and schedule data to forecast and estimate Program Contractor’s ability to meet contract type targets, incentives, and share ratios
Scrutinize schedule baselines to confirm critical path accuracy, proper sequencing, absence of level-of-effort distortion, and ability to meet DCMA 14-point assessment standards

What we offer

Competitive salaries
Continuing education assistance
Professional development
Multiple healthcare benefits package options
401K with employer matching
Competitive time off policy along with a federally recognized holiday schedule

Fulltime

Senior analyst customer growth marketing dialogic

The Sr. Analyst will help drive performance within our Customer Value Generation...

Location

United States , New York

Salary:

78000.00 - 124750.00 USD / Year

Amex

Expiration Date

Until further notice

Requirements

2+ years of relevant experience
Extreme attention to detail and accuracy
Ability to look at situations/roadblocks from different angles and articulate a clear perspective on solutions
Superior verbal and written communication skills
Ability to build and influence internal relationships
Experience implementing customer marketing strategies
Strong skills within MS Excel and PowerPoint
Bachelor’s Degree

Job Responsibility

Flawless execution of marketing campaigns in Value Generation Phone channels
Management and ownership of all aspects of campaign set-up and execution
Define the offer strategy in partnership with product and marketing partners
Analyze the performance of marketing treatments, and make insightful recommendations
Collaborate and maintain strong relationships with key partners
Create simple yet effective dialogic marketing copy and user experiences
Define the strategy of card treatment opportunities (Employee Card/ Delta Upgrade & X-sell) in the channel
Bring new and innovative treatments and capabilities to market
Break down complex problems into simple parts, develop creative solutions, and make recommendations to key stakeholders

What we offer

Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model
20+ weeks paid parental leave for all parents
Free access to global on-site wellness centers
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Fulltime

Marketing Audience Management Senior Analyst

The Program Management Senior Analyst will join the Audience Management team, wi...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of experience in a digital or database marketing role, preferably in financial services
3-5 years of strategic business analysis
aptitude in displaying and communicating data analysis and results within a CRM focused environment, leveraging a robust campaign management software toolset
SQL is required
SAS experience is a plus
Experience with Direct Marketing of Banking offers across digital/online channels and traditional offline channels preferred
Understanding of legal, regulatory environment and experience within a highly controlled environment preferred
Experience with consumer lending or 3rd party marketing preferred
Experience with digital marketing and vendor management preferred
Acumen working in a technical environment to solve business related problems

Job Responsibility

Manages offer targeting and implementation across multiple online and offline channels within one or more functional specialties
Educate marketing partners on new toolsets and help develop and implement best-in-class customer centric campaign strategies
Provide insight driven recommendations to optimize strategies and enhance operational process components
Experience driving sophisticated exploratory data analysis and provides results to Business Partners
Hands on Work coding within the Citi Marketing Platform, Proprietary system hosted by a 3rd Party Vendor
Primary liaison with the Marketing Program Managers, Analytics, and Risk to develop sound Business Requirements and work through the business needs to ensure successful project completion
Direct Oversight of List Processing Vendor team to support successful campaign execution
Direct working relationship with In-Business Control team for monthly Control monitoring and testing
Strong Collaboration, acting as an internal consultant with campaign design and requirements
Active participation in Strategy meetings and daily Scrums

Fulltime

Workforce Management Senior Forecasting Analyst

Embark on a transformative journey as a Workforce Management Senior Forecasting ...

Location

United States , Wilmington; Henderson

Salary:

90000.00 - 130000.00 USD / Year

Barclays

Expiration Date

Until further notice

Requirements

Experience using data analysis and problem-solving skills to support business decision-making and forecasting activities
Familiarity working with large datasets, including coding knowledge such as Python or similar tools, along with proficiency in MS Office
Ability to manage stakeholder relationships and communicate insights effectively across business functions

Job Responsibility

Delivering forecasting and analytics to support workforce management across customer care, collections, fraud, and other operational areas
Working closely with stakeholders to understand business drivers and support accurate demand forecasts and staffing plans
Using data analysis to support decision-making and improve forecasting methods and processes
Supporting the balance between customer experience, operational efficiency, and cost outcomes across multiple lines of business

Fulltime

Senior Analyst - Workforce Management

The Senior Workforce Management Analyst is responsible for the daily efforts to ...

Location

Philippines , Manila

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

Strong understanding of how planning/forecasting staffing requirements translate to the creation of optimal schedules and real-time (intra-day) management to support multi-department contact center operations
ability to create forecasting and scheduling to that forecast
competency in dealing with all levels of stakeholders and building strong relationships with teams/Partners and all organizational customers
strong quantitative, analytical and technical aptitude skills
ability to work under pressure, meet deadlines and be accountable for performance
ability to multitask, be detail oriented and demonstrate strong organizational skills
excellent interpersonal skills with all levels of organizational customers and team members
ability to effectively, accurately and concisely convey thoughts and concepts, and provide information to all organization customers
proactive ability to find and define problems, understand business impact, identify solutions and provide recommendations for corrective action
ability to work independently, establish priorities and demonstrate good judgment skills

Job Responsibility

Perform continual analysis of current performance (noting recent historical trends) and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals / business objectives for a multi-site operation
Analyse capacity plans and undertake appropriate calculations to estimate job requirements, resources and review plans, making appropriate adjustments in the event of changes and unforeseen circumstances
Maintain constant communication with Operations teams to coordinate needed staffing adjustments based on current and forecasted results
Produces call volume forecasts on a daily, weekly, monthly and annual basis for multi-site operation
Generates and evaluates staffing schedules, and ensures data updates into the scheduling system, generating short and long-term staffing models and providing recommendations based on analysis
Compares results to forecast and identify opportunities for improvement
Provide daily/intraday performance reports to leadership and other related duties as assigned
Provide support and guidance to the RTA team on usage of tools (IEX, Genesys, Tableau GCXI etc.) and workforce management techniques to make intra-day adjustments to maximize resource efficiency and achieve service level goals / business objectives

Fulltime

Customer Care Senior Analyst

The BPO Customer Care Senior Analyst role requires a minimum of 3 years of custo...

Location

United States , Lincoln

Salary:

72800.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

3 years of customer service experience, preferably in financial services or a BPO environment
2 Years MS Office Suite Experience including report writing and presenting
Active FINRA Series 6 and Series 63 licenses (must be current and in good standing)
High school diploma or GED Required
3 Years knowledge of Life insurance and Annuity policies

Job Responsibility

Establishes solid working relationships with clients and internal departments to resolve escalated issues
Possesses moderate knowledge of all facets of Variable life Insurance and annuity products
Active FINRA Series 6 and Series 63 licenses (must be current and in good standing)
Strong understanding of investment account servicing and mutual fund or annuity products
Answer questions and provide information regarding their needs/questions through the utilization of multiple applications and platforms
Maintain customer confidentiality while complying with privacy regulations and meeting or exceeding performance metrics, quality, and service standards
Conduct research to respond to customer inquiries and document customer interactions in the appropriate systems
Take ownership of each call working to de-escalate customer concerns as needed
Excellent communication skills (verbal and written)
Ability to navigate multiple systems and manage time effectively

What we offer

medical insurance
dental insurance
vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally required benefits

Fulltime

Senior Customer Operations Analyst

As a Senior Customer Operations Analyst, you’ll be the analytics brain behind ou...

Location

France , Paris

Salary:

Not provided

Doctolib

Expiration Date

Until further notice

Requirements

Fluent in French and English
At least 2/3 years of experience in an ops/business/strategy analytics (in-house or in consulting)
Strong analytical and problem-solving skills
Used to crunching data on a daily basis with tools like Excel, Gsheet
Can use data visualization tools like Tableau, PowerBI, Metabase, or similar
Strong business sense & communication: able to translate business needs into analytics requirements, and communicate insights clearly to non-technical stakeholders
Drive & autonomy
Curiosity & learning agility
Relationship building

Job Responsibility

Work hand-in-hand with Finance and CC Perf director to build reliable staffing and performance forecasts for the short, mid and long term, bi-annually
Develop and implement forecasting models to improve accuracy and reliability of our performance monitoring
Pilot CC performance by monitoring closely most important KPIs (Contact Ratio, Quality of Service…) on a daily, weekly and monthly basis
Build and maintain CC performance dashboards for Operational teams and FR leadership
Prepare the monthly business overviews shared with senior leadership (including. Comex members)
Work with Data Product Managers and Analytics Engineers to ensure data quality, reliable datasets, and robust KPI definitions for Support teams
Deep-dive analysis on CC Perf metrics to identify trends, insights and areas of improvement
Create actionable insights from complex data sets to support strategic decision-making and present recommendations to senior leadership
Collaborate with other Ops Teams to develop and implement Support strategies and plans that align with Doctolib’s business objectives
Support the implementation of strategic projects (satisfaction projects, external provider management…)

What we offer

Free health insurance for you and your children
Parent Care Program: receive one additional month of leave on top of the legal parental leave
Free mental health and coaching services through our partner Moka.care
For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support
Work from abroad for up to 10 days per year thanks to our flexibility days policy
Work Council subsidy to refund part of sport club membership or creative class
Up to 14 days of RTT
A subsidy from the work council to refund part of the membership to a sport club or a creative class
Lunch voucher with Swile card
Reimbursement of public transportation or company car (only for Field Sales)

Fulltime

Senior Analyst, Credit Risk Management

Sr Analysts, Credit Risk Management located in Frisco, TX, will perform the foll...

Location

United States , Frisco

Salary:

141773.00 - 155000.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Master’s Degree in Business, Information Systems, Management Information Systems, Analytics, or related field, and 3 years of relevant work experience
Bachelor’s Degree in Business, Information Systems, Management Information Systems, Analytics, or related field, and 5 years of relevant work experience
Using SQL, SAS, python, and other statistical/analytical programming languages to manipulate large amounts of data, extract key insights from the data, and communicate actionable recommendations based upon insight
Using Tableau and Power BI to create clear and concise visualizations which tell a story
Cleansing, transforming, and manipulating extremely large datasets from multiple sources including Snowflake, Databricks, SQL Server, Oracle, Teradata, HTML, and Azure Blob Storage
Building automated extract, transform, and load processes using scheduled Azure Databricks workflows and Alteryx to enable reliable data pipelines for analysis and reporting
Developing NLP and LLM-based solutions to extract actionable insights from complex, unstructured datasets by automating semantic analysis, entity recognition, and contextual summarization using Python libraries including LDA, LSA, LSI, Hugging Face Transformers, spaCy to enable scalable analytics
Leveraging in-depth knowledge of Collections and Credit Risk operations and tools including FICO Blaze Advisor and FICO TRIAD Customer Manager to ensure proper monitoring of collections strategies and flows and to provide performance readouts for champion/challenger testing
Experience working with outreach platforms such as CallTech, outbound messaging vendors, and outside collection agencies to establish reporting showing tracking to KPIs
At least 18 years of age

Job Responsibility

Work closely with stakeholders to analyze and understand relevant data features and KPIs
Gather and document Business requirements
Partner with customers and stakeholders on the development and production of requested data and standard reports
Deliver functional scope analysis and detailed solution design of the processes and reporting systems
Gather data inputs from multiple sources
Run routine data queries from reporting tools
Ensure integrity of data and reporting
Translate business requirements into process/system functional requirements and identify/assess potential data source
Collaborate with business and IT partner teams to develop business capability and technology roadmaps
Stay abreast of emerging strategic capabilities and data availabilities

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Annual bonus or periodic sales incentive or bonus based on role
Year-end bonus based on company and/or individual performance for most Corporate employees
Monthly bonuses based on individual and/or team performance for certain Customer Care positions
Monthly or quarterly sales incentives for Retail and Business Sales roles
Medical, dental and vision insurance

Fulltime

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Senior Analyst, Customer Relationship Management

Job Description

Job Responsibility

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