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Senior Analyst, Care Support Workforce Optimization

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Spring Health

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Location:
United States , New York City

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

97325.00 - 114500.00 USD / Year
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Job Description:

Reporting to the Director of Operations Analytics & Workforce Optimization, the Analyst, Care Support Workforce Optimization will ensure the right people and capacity are in place within the Care Support department to meet member and provider needs efficiently. This role is part of the Operations Analytics & Workforce Optimization team—within the broader Operations Intelligence function—and plays a critical role in driving efficient service delivery and strategic workforce planning.

Job Responsibility:

  • Own forecasting of inbound volume to Care Support, broken down by channel and request category
  • Develop and manage dynamic workforce management models to balance member and provider satisfaction, while enabling scenario analysis
  • Translate complex analytics into actionable insights to drive operational efficiency and resourcing decisions
  • Serve as a strategic partner to Care Support leadership, providing guidance on resourcing decisions and capacity planning
  • Act as the primary liaison for Care Support workforce optimization in cross-functional initiatives, collaborating with teams such as Product, Marketing, and Customer Success

Requirements:

  • Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field
  • Master’s degree preferred
  • Minimum of 3–5 years of experience in operations strategy, analytics, or a related role (e.g., management consulting, tech)
  • Experience with workforce management or capacity planning is a plus
  • Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex)
  • experience with workforce management tools is preferred
  • Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis
  • Excellent communication and storytelling skills
  • able to synthesize complex analysis into actionable insights and influence leadership decisions
  • A builder’s mindset — comfortable establishing frameworks, processes, and standards in a scaling environment

Nice to have:

  • Experience with workforce management or capacity planning is a plus
  • experience with workforce management tools is preferred
What we offer:
  • Health, Dental, Vision benefits start on your first day
  • Access to One Medical accounts
  • HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs
  • Employer sponsored 401(k) match of up to 2%
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
  • Competitive paid time off policies including vacation, sick leave and company holidays
  • At 6 months tenure, parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
  • Access to Noom, a weight management program
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
  • Access to Wellhub
  • Access to BrightHorizons
  • Up to $1,000 Professional Development Reimbursement a year
  • $200 per year donation matching

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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