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Business Analyst role to support & elevate the customer experience for Xumo subscribers. Responsible for a variety of programs involving business reengineering efforts that support our operations and customer experience, while recommending process improvements for Xumo. Works with a cross-functional team that encompasses quality, product, business development & engineering.
Job Responsibility:
Leads analysis and design of existing and new business processes that span multiple areas of the organization
Develops scalable processes to support and benefit the Company's architecture vision
Deconstructs technical concepts and metrics to facilitate process development
Helps to define success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics
Completes assessments of business processes and documents problem statements, process flows, gap analyses and solution recommendations
Develops repeatable and thus scalable, plans and processes in order to speed time to market and improve operational efficiency
Interacts closely with matrixed cross-functional teams (both field and corporate) in order to secure alignment
Diagnoses, corrects and documents issues, risks and problems using Quality Assurance (QA) practices
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Requirements:
Bachelor's Degree
5-7 Years of relevant work experience
Experience and understanding of competitor analysis and making recommendations
Ability to evaluate large set data to identify trends, anomalies, and suggested improvements
Use AI to pull together multiple data sources to drive quality & improve customer experience
In-depth experience, knowledge and skills in own discipline
Skills: Ideation
Business Process Re-Engineering (BPR)
Prioritization
Cross-Functional Teamwork
Process Improvements
What we offer:
Medical, prescription, vision, and dental insurance
401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay
Paid time off including eight observed company holidays and flex time
Exclusive perks + discounts, including tuition assistance, commuter benefits and more