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Senior Analyst, Care Strategy

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Comcast Advertising

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Location:
United States , Philadelphia

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Business Analyst role to support & elevate the customer experience for Xumo subscribers. Responsible for a variety of programs involving business reengineering efforts that support our operations and customer experience, while recommending process improvements for Xumo. Works with a cross-functional team that encompasses quality, product, business development & engineering.

Job Responsibility:

  • Leads analysis and design of existing and new business processes that span multiple areas of the organization
  • Develops scalable processes to support and benefit the Company's architecture vision
  • Deconstructs technical concepts and metrics to facilitate process development
  • Helps to define success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics
  • Completes assessments of business processes and documents problem statements, process flows, gap analyses and solution recommendations
  • Develops repeatable and thus scalable, plans and processes in order to speed time to market and improve operational efficiency
  • Interacts closely with matrixed cross-functional teams (both field and corporate) in order to secure alignment
  • Diagnoses, corrects and documents issues, risks and problems using Quality Assurance (QA) practices
  • Consistent exercise of independent judgment and discretion in matters of significance
  • Regular, consistent and punctual attendance
  • Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

Requirements:

  • Bachelor's Degree
  • 5-7 Years of relevant work experience
  • Experience and understanding of competitor analysis and making recommendations
  • Ability to evaluate large set data to identify trends, anomalies, and suggested improvements
  • Use AI to pull together multiple data sources to drive quality & improve customer experience
  • In-depth experience, knowledge and skills in own discipline
  • Skills: Ideation
  • Business Process Re-Engineering (BPR)
  • Prioritization
  • Cross-Functional Teamwork
  • Process Improvements
What we offer:
  • Medical, prescription, vision, and dental insurance
  • 401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay
  • Paid time off including eight observed company holidays and flex time
  • Exclusive perks + discounts, including tuition assistance, commuter benefits and more

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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