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SiriusXM Logo SiriusXM · IT - Administration

Senior Analyst, Business Process Management

United States, New York Employment contract 72900.00 - 105400.00 USD / Year · Job Posted June 16, 2026
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Job Description

You will support the build-out of the BPM function by analyzing and improving sales workflows, helping to reduce inefficiencies and standardize processes across the organization. This role enables scalable operations and improved productivity across Sales.

Job Responsibility

  • Document and analyze current-state sales processes and workflows
  • Build detailed process maps and documentation (As-Is / To-Be)
  • Identify inefficiencies, bottlenecks, and opportunities for process improvement
  • Partner with Sales Business Partners to gather requirements and support process optimization initiatives
  • Support implementation of new workflows and track adoption and performance metrics
  • Collaborate with Pod 3 to translate process requirements into system and automation solutions
  • Assist in defining and monitoring process KPIs and success metrics
  • Support cross-functional projects to improve operational efficiency

Requirements

  • 4+ years of experience in Sales Operations, Business Operations, or related field
  • Bachelor's degree or equivalent combination of education and experience
  • Strong analytical and problem-solving skills
  • Experience with process documentation tools (e.g., Lucidchart, Visio) preferred
  • High attention to detail and structured thinking
  • Ability to manage multiple projects and stakeholders
  • Strong communication and collaboration skills
  • Experience with CRM systems (e.g., Salesforce)
  • Experience with automation and/or AI tools (e.g., ChatGPT, Gemini) preferred
  • Must have legal right to work in the U.S.

Nice to have

  • Experience with process documentation tools (e.g., Lucidchart, Visio)
  • Experience with automation and/or AI tools (e.g., ChatGPT, Gemini)
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