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Senior Analyst, Business Process Improvement

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Mastercard

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Location:
Portugal

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Category:
-

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Staffing Manager ensures Advisors Client Services has the right people on the right engagements at the right time. This role spans the entire staffing lifecycle, from consolidating and prioritizing demand to optimizing capacity and availability across markets, and driving operational excellence through disciplined processes, tools, and reporting. Working closely with Cluster Leads, PEMs and PMs, People Managers, Staffing colleagues, the Staffing Manager partners with leadership to align staffing decisions with business priorities and development goals. With a strong understanding of our business and a commitment to keeping people at the center of all we do, this role enables effective execution of strategy, maximizes client outcomes, optimizes team utilization, and fosters an exceptional employee experience.

Job Responsibility:

  • Prioritize and allocate resources across tracks and markets, ensuring balanced team structures and alignment with engagement requirements
  • Manage capacity and availability by maintaining accurate data on skills, levels, and real-time availability
  • Execute staffing processes using internal tools (Salesforce/PSA, Tableau, Confluence) throughout the engagement lifecycle
  • Provide insights and reporting on utilization, capacity, and staffing metrics to support decision-making
  • Collaborate globally with staffing peers and leadership to ensure consistency and efficiency in weekly staffing cycles
  • Drive operational excellence by improving processes, removing bottlenecks, and ensuring timely, high-quality staffing decisions
  • Support team development by aligning staffing decisions with career growth and learning opportunities
  • Participate in strategic initiatives and cross-functional workstreams aimed at enhancing staffing processes, tools, and overall organizational effectiveness

Requirements:

  • 5–8 years in professional services/consulting resource management, workforce planning, or related operations
  • Strong business acumen
  • ability to balance pragmatism and firmness in prioritization decisions
  • Proven stakeholder management with senior leaders
  • excellent communication and influence skills
  • Data & metrics orientation: utilization analysis, demand forecasting, KPI tracking
  • Project management excellence
  • comfortable in agile environments with short sprints and changing briefs
  • Experience with staffing tools and systems, ideally including Salesforce, PSA, Tableau, and Confluence. (Preferred)
  • Exposure to cross-regional staffing in a global consulting context
  • knowledge of professional services economics (utilization, leverage)
  • Strategic workforce planning and decision quality under ambiguity
  • Data-driven problem solving and continuous improvement mindset
  • Collaboration and global mindset
  • change agility and resilience

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
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