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Our Quality Assurance team is dedicated to continuously enhancing operational excellence, process efficiency, and the systems underpinning our services. We are seeking a knowledgeable risk domain expert to join our team, driving advancements across risk operations programs with an ultimate goal to support a robust risk management framework.
Job Responsibility:
Conduct daily quality assurance checks on risk operations work to ensure compliance with internal standards and external regulatory requirements
Take ownership of risk domain QA programs, ensuring QA evaluations are completed with high productivity and precision
Deliver high-quality assessment results via monthly QA reports, identifying operational errors, procedural gaps, and system limitations
Analyze root causes of identified gaps and provide actionable solutions to address QA findings, closely monitoring the remediation process
Collaborate with global stakeholders across different functions to improve operational quality, procedures, and systems
Proactively lead or support global projects and initiatives for quality uplift
Requirements:
Minimum 5 years of risk management experience in payments, financial services, or related industries (e.g, underwriting, merchant risk monitoring, dispute handling)
Deep understanding of regulatory requirements, brand risk, credit risk, fraud, and dispute management
At least 1-2 years of experience in process optimization
Previous Quality Control or Quality Assurance experience is highly desirable
Quick learner, self-motivated, results-oriented, and adaptable to changing priorities in a fast-paced, dynamic environment
Strong analytical and problem-solving skills, with the ability to interrogate data and processes and propose practical solutions
Excellent verbal and written communication skills in both Mandarin and English