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Senior Analyst, Application Support

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States, Work at Home

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

46988.00 - 112200.00 USD / Year

Job Description:

Maintains, integrates and implements software applications within the organization. Coordinates configuration, installation, technical troubleshooting and support to ensure smooth, stable and timely implementation of new software and updates to installed applications. Ensures proper controls are established and maintained over test and production systems.

Job Responsibility:

  • Design and manage application support processes, ensuring smooth daily operations across the organization
  • Determines best practices to coordinate activities, prioritize tasks, and allocate resources to meet service level agreements (SLAs)
  • Lead the support team in resolving production incidents, performing root cause analysis, and driving problem resolution
  • Provide technical guidance and mentorship on ticket handling and application knowledge sharing
  • Collaborate with development, infrastructure, and business teams to maintain application performance and uptime
  • Ensure compliance with security and regulatory requirements, including access reviews and certificate updates
  • Document support procedures, troubleshooting steps, and knowledge base content
  • Strengthen cross-functional workflows and handoffs to ensure seamless support and service continuity
  • Promote a culture of collaboration, continuous learning, and accountability across the team

Requirements:

  • 3-5 years experience supporting software applications in a technical capacity
  • 3+ years of experience in technical environments involving scripting, automation, and system-level operations
  • Working knowledge in problem solving and decision making skills
  • Hands-on experience managing SSL/TLS certificate lifecycles across environments
  • Bachelor's degree/specialized training/relevant professional qualification

Nice to have:

  • Experience in healthcare or regulated industries
  • Exposure to ITIL practices and incident/change management workflows
  • Familiarity with monitoring tools and observability frameworks
What we offer:
  • Affordable medical plan options
  • 401(k) plan with matching company contributions
  • Employee stock purchase plan
  • No-cost wellness screenings
  • Tobacco cessation and weight management programs
  • Confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access

Additional Information:

Job Posted:
October 02, 2025

Expiration:
October 04, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:
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