Senior Analyst, Account Management, CVS Health

CVS Health

Location:
United States, Work At Home

Category:
Sales

Contract Type:
Employment contract

Salary:

46988.00 - 112200.00 USD / Year

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Job Description:

Account management and business retention for Aetna International products and services in support of the Access US block of customers. Provides proactive account management, development of strong relationships for existing customers in assigned business segments, products and geographies. The individual will be assigned a specific book of business with primary responsibilities for maintaining the overall Aetna client and broker relationship to include supporting appropriate client retention and business growth objectives.

Job Responsibility:

Develops and executes customer service strategy
Meets with customers and/or brokers frequently via phone, leads calls and meetings, and may meet with clients in person
Engages in frequent email correspondence, discusses services levels and expectations, shares process improvements, discusses operation of benefits plans, identifies gaps in service levels, determines root causes and develops solutions and leads resolution of issues, engages and monitors other Aetna departments to implement
Develop and maintain mutually favorable relationships with Aetna International clients (plan sponsors and producers) through superior account service
Partner with customers on their employee benefit strategies with regard to health and wellness programs
Balance strategic planning and tactical implementation
Develop, maintain and retain consultative client relationships, effectively positioning our value-added products and member services in accordance with business development objectives
Communicate and present information to audiences at all levels, both internally and externally
Develop and maintain proficient understanding of the international employee benefit business environment
Works with internal and external stakeholders to resolve escalated issues around claims, premium billing, eligibility, and commissions
Candidate will support client needs at times in multiple time zones
Responds to customers’ requests for network analysis, benefit plan design changes, benefit questions, and clarifications on billing, eligibility, and claims processes
Collaborates with account management team to achieve growth/renewal objectives
Effectively manage and negotiate renewals and provider benefit strategy as needed to retain clients
Assists in preparation of reports
Manages all plan administration activities, including installation, plan set-up, eligibility, billing and contract drafting by working proactively with support areas
signs-off on ID cards
Manages member communications strategies for each customer

Requirements:

3-5 years industry or customer service experience preferably with complex accounts
1-3 years health benefits industry, project management or customer service experience
Insurance license, as required by state law or Insurance license can be obtained within first 90 days of employment

Nice to have:

Prior International Insurance experience
Underwriting experience

What we offer:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access

Additional Information:

Job Posted:
May 15, 2025

Expiration:
May 19, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Senior Analyst, Account Management