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Mastercard Logo Mastercard · Sales

Senior Analyst Account Management Digital Partnerships EU

Portugal, Lisbon · Job Posted May 05, 2026
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Job Description

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. The Digital Partnerships Team in Europe is partnering with the largest digital players being the digital wallet operators, digital merchants and commerce platforms. These customers drive an impressive and still growing volume of e-commerce transactions and leverage our latest innovations and services to sustain their growth and to offer the best user experience to their customers. For one of these strategic partners, we’re looking for a Senior Analyst to support them in their day-to-day operations. The ideal candidate is solutions driven, has a customer centric mindset, is highly motivated, intellectually curious, and can act independently. We offer a role with a high level of autonomy with the support of an experienced senior international team. The Senior Analyst will report to the Account Lead.

Job Responsibility

  • Act as the dedicated Senior Analyst for one key European customer, serving as day-to-day point of contact for operations, questions and issue resolution
  • Provide operational support to the customer and contribute to the efficient execution of the business
  • Serve as the single point of contact for operations, finance, and franchise-related topics, coordinating with internal teams and subject matter experts
  • Challenge the status quo, proactively identify issues and opportunities, and take ownership of resolution
  • Prepare and present insights and results to the customer in a clear and compelling manner
  • Lead the preparation of Quarterly Business Reviews (QBRs), including gathering inputs from stakeholders and creating high-quality presentation materials

Requirements

  • Be customer centric and solutions driven by nature, always looking for the best answer and the best solution for our customer combining our answers with Mastercard’s objectives and priorities
  • Value interactions and open communication with both our customer and Mastercard stakeholders
  • Be curious and continually look at the market and competition to see what is happening. This role is addressing all possible aspects of payments (issuing, acquiring, digital wallet, Transfer Services, future of commerce, mobile PoS, etc.)
  • Eager to get close to the customer to find out what their needs are and how Mastercard can support our joint interests
  • Creative thinking to offer complementary products or services that can also help the customer
  • Be skilled at explaining and presenting succinctly and clearly
  • Abide by Mastercard’s security policies and practices
  • Ensure the confidentiality and integrity of the information being accessed
  • Report any suspected information security violation or breach
  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines
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