Senior Analyst - Workforce Management, Innovation & Reporting, CVS Health

CVS Health

Location:
United States, Woonsocket

Category:
IT - Administration

Contract Type:
Not provided

Salary:

46988.00 - 112200.00 USD / Year

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Job Description:

The Sr. Analyst for Workforce Management, Innovation & Reporting will support the Sr. Manager and is responsible for testing and identifying new processes within the mySchedule tool used by 9000+ front store and pharmacy locations. You will also be responsible for supporting operations through report process documentation data analysis to influence future enhancements and support the operations of 180,000+ colleagues.

Job Responsibility:

Become a SME of the mySchedule tool to support business partners and the field
perform testing of new mySchedule releases, drive enhancements, and identify creative solutions for business needs
create and provide ongoing documentation of internal processes (i.e. job aid creation and reporting/SOP documentation)
ability to analyze large amounts of data to create reporting and identify business trends
work cross-functionally with other teams to collaborate and execute on field-facing strategies and internal workstreams

Requirements:

1+ years experience working across teams on initiatives with a high degree of complexity
1+ year experience manipulating data and using reporting to drive business outcomes
1+ year experience testing and deployment of software enhancements
ability to travel up to 10% of the time

Nice to have:

2+ years of total business experience
1+ year experience using mySchedule tool
proven ability to deliver high quality professional communications, presentations, responses and analyses on a wide range of requests by working quickly, independently and with minimal direction
proven ability as a self-starter to take initiative, thrive off a challenge and can think outside of the box to propose new ideas that have not been tried before
proven ability to deliver results in complex, fast-paced environments
proven ability to exhibit model professional behaviors that are consistent with collaborating with senior leadership and that demonstrate a strong bias for inclusion, collaboration, building trust, driving for and delivering results as well as supporting innovation and change
proven ability to work with multiple reports to synthesize insights and outline meaningful, actionable steps for the field to implement to represent Workforce Management and its leadership teams by delivering high quality, timely reports
must be able to analyze data and metrics to work with impacted areas to develop, and communicate recommendations
strong interpersonal, written, and verbal communication skills
familiarity with workforce management processes and extensive knowledge of retail business operations, including pharmacy
broad mindset with an ability to consider the long-term execution of strategy as well as the short-term detail-oriented steps needed in developing solutions
advanced skills in MS Office
experience with Excel, Access, Tableau and SQL
experience in healthcare services (e.g., pharmacy, hospitals/health systems, primary care) and/or healthcare IT and digital health

What we offer:

Affordable medical plan options
a 401(k) plan (including matching company contributions)
an employee stock purchase plan
no-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
confidential counseling and financial coaching
paid time off
flexible work schedules
family leave
dependent care resources
colleague assistance programs
tuition assistance
retiree medical access

Additional Information:

Job Posted:
October 14, 2025

Expiration:
October 25, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Senior Analyst - Workforce Management, Innovation & Reporting