Senior Analyst - Plan Sponsor, CVS Health

CVS Health

Location:
United States, Work At Home, Ohio

Category:
Customer Service

Contract Type:
Employment contract

Salary:

46988.00 - 91800.00 USD / Year

Save Job

Job offer has expired

Job Description:

The PSL will serve as the Single Point Of Contact (SPOC) for the customer's human resources personnel and respond, manage, and resolve escalated and complex global issues for Claims/Calls and PSS.

Job Responsibility:

Serve as the Single Point Of Contact (SPOC) for the customer's human resources personnel
Respond, manage, and resolve escalated and complex global issues for Claims/Calls and PSS

Requirements:

Must be comfortable working until 5:30pm EST on most occasions
Attend/participate in Sales meetings (travel required)
Acts as a single-point-of-contact for escalated member-specific issues and/or broader plan administration matters
Develops and implements a customer service account management plan for each account
Support installation of new and existing accounts for the site by attending implementation planning/process meetings
Participate in prospect calls and help with response to RFPs
Customer visits (at their location)
Proactively identify and surface customer and plan issues for resolution
Proactively resolve issues with account executives, sales representatives, installation managers and the claims office
Manage escalated customer issues
Project lead for transition business in and out of service center
Attend and act as consultants for on-site audits
Assist customers and sales in understanding the impacts of non standard benefits
Coordinate/handle ad hoc account manager request
Proactively analyzes constituent data, identifies trends and issues
Identifies most urgent business problems, obtains necessary information, accurately identifies root causes and generates solutions
Initiates and maintains partnerships with others throughout the organization
Encourages cooperation by promoting common goals and building trust
Inspires, supports, and initiates cross-functional activities
Highschool Diploma or G.E.D.

Nice to have:

Demonstrates strong consultive skills and ability to influence constituents
Strong leadership skills
Strong communication skills (verbal, written, presentation)
Strong understanding of multiple aspects of the plans and products (ie: CCI coding)
Ability to work with cross-functional business units and vendors to support customer's needs
Strong project management skills
Critical thinking and decision making skills
Auto adjudication knowledge
Strong knowledge of Aetna Standards

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation programs
Weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 22, 2025

Expiration:
August 22, 2025

Employment Type:

Fulltime

Work Type:

Remote work

View All Jobs In This Company

Job Link Share:

Senior Analyst - Plan Sponsor