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To drive operational excellence in payer enrollment by managing the complete enrollment lifecycle, ensuring regulatory compliance, resolving complex enrollment issues, and guiding junior team members to meet delivery and quality expectations.
Job Responsibility:
Manage the full-cycle payer enrollment and revalidation process for healthcare providers (Physicians, NPs, PAs, RNs, CRNAs, etc.)
Prepare, review, and submit enrollment applications across Commercial and/or Medicaid payers
Track application progress, follow up with payers, and maintain accurate, up-to-date documentation
Ensure compliance with federal, state, and payer-specific policies and guidelines
Stay updated on changes in payer rules, Medicaid regulations, CAQH requirements, and credentialing standards
Conduct data quality checks prior to submission to minimize risks of rejections or delays
Investigate and resolve complex enrollment issues—rejections, NPI/taxonomy discrepancies, retro-effective enrollment, and portal conflicts
Serve as a point of escalation for difficult payer inquiries
Coordinate with internal Quality, Credentialing, and Provider Data teams to address blockers
Identify inefficiencies in the enrollment workflow and recommend enhancements to reduce turnaround time and improve accuracy
Support automation and system-improvement initiatives
Contribute to building standardized templates and best practices
Guide and mentor junior Analysts to improve their technical and process knowledge
Provide feedback through reviews, quality checks, and coaching discussions
Participate in team huddles, calibrations, and performance alignment meetings
Maintain accurate records within CRM, internal workflow tools, payer portals, and tracking sheets
Generate periodic reports on submissions, status updates, pending items, and escalations
Ensure documentation meets audit and compliance expectations
Requirements:
Minimum 2+ years of hands-on experience in Payer Enrollment—Commercial or Medicaid, depending on the requirement
Deep understanding of payer portals, CAQH, NPPES, PECOS, Medicaid enrollment processes, and revalidation cycles
Proven ability to handle multiple providers and payers simultaneously with high accuracy
Strong analytical skills to diagnose enrollment issues and execute root-cause corrections
Clear and professional communication skills, both verbal and written
Ability to work in a high-volume, deadline-driven operational environment