Senior Analyst - Desktop Customer Services - Virtual Tech RX, CVS Health

CVS Health

Location:
United States, Work At Home

Category:
IT - Administration

Contract Type:
Not provided

Salary:

22.59 - 53.95 USD / Hour

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Job Description:

As a CVS Health Sr Analyst, Desktop Cust Serv, you will provide remote Level 2 technical support to CVS Health Colleagues and Clients. Technical support will include analyzing, diagnosing, and implementing fixes remotely which aids in the quick and effective resolution of escalated issues. As a Level 2 Agent, you will be responsible for handling high priority, high visibility business critical outages and escalations. Level 2 agents will be expected to provide guidance and aid in the development and progression of Level 1 Helpdesk agents. This position will require close collaboration with Leadership, Support teams, Colleagues, and Level 1 Helpdesk agents.

Job Responsibility:

Provide remote Level 2 technical support to CVS Health Colleagues and Clients
Analyze, diagnose, and implement fixes remotely
Handle high priority, high visibility business critical outages and escalations
Provide guidance and aid in the development and progression of Level 1 Helpdesk agents
Collaborate with Leadership, Support teams, Colleagues, and Level 1 Helpdesk agents

Requirements:

Ability to prioritize and quickly resolve technical issues
Consistently adheres to defined help desk processes and procedures
Highly analytical thinking & problem-solving skills
Maintains an advanced level of knowledge for supported products and support policies
Responsible for deploying software using automated tools
Effective, supportive, and responsive team player that can collaborate to resolve complex issues
Excellent customer service ethic with ability to communicate with and train non-technical audiences on software and systems use
Ability to adapt quickly to new technologies and changing business requirements
Proven ability to quickly learn new applications, processes, and procedures
Independent judgment and initiative
Comfortable under high-stress and exhibits the poise to focus in a fast-paced environment
Regular and reliable attendance
Excellent oral and written communication skills

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 16, 2025

Expiration:
August 23, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Senior Analyst - Desktop Customer Services - Virtual Tech RX

CVS Health

Location:United States, Work At Home

Category:IT - Administration

Contract Type:Not provided