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Senior Amazon Connect Telephony Developer

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Des Moines

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

125000.00 - 155000.00 USD / Year
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Job Description:

Are you ready to architect the future of cloud-based contact centers? This is your chance to own and evolve a cutting-edge Amazon Connect + Salesforce Service Cloud Voice. Be a technical leader as a Developer in a high-impact role, driving innovation in customer experience, voice analytics, and cloud-native integrations. Join a collaborative, agile team where your ideas shape the roadmap, and your work directly improves how thousands of users connect and communicate.

Job Responsibility:

  • Architect and optimize Amazon Connect & Salesforce Service Cloud Voice platforms
  • Build and maintain contact flows, Lex bots, call routing, and analytics using AWS services
  • Develop Lambda functions (Node.js/Python) to enhance voice capabilities & integrations
  • Deliver dashboards & reporting tools for contact center performance metrics
  • Partner with network/security teams to ensure QoS and secure IAM configurations

Requirements:

  • 5–10+ years in telephony/contact center engineering
  • 3+ years hands-on with Amazon Connect
  • 2+ years with Salesforce Service Cloud Voice
  • MUST HAVE = AWS services: Lambda, EventBridge, Kinesis, DynamoDB, S3, CloudWatch
  • Telephony fundamentals (SIP, RTP, QoS)
  • Experience with REST APIs, event-driven architectures, and security best practices
  • Experience with Agentforce or Salesforce Professional
  • CI/CD and Infrastructure as Code (CloudFormation, CDK, Terraform)
  • Salesforce certifications (Admin, Platform App Builder, Service Cloud Consultant)
  • AWS certifications (Solutions Architect, Developer, DevOps)
  • Exposure to other CCaaS platforms (Genesys, Five9, Twilio)
  • Real-time analytics tools (Athena, QuickSight, Snowflake)
  • SSO/Identity management (Okta, Azure AD)
  • MUST HAVE both Salesforce Service Cloud & Amazon Connect

Nice to have:

  • Exposure to other CCaaS platforms (Genesys, Five9, Twilio)
  • Real-time analytics tools (Athena, QuickSight, Snowflake)
  • SSO/Identity management (Okta, Azure AD)
  • Salesforce certifications (Admin, Platform App Builder, Service Cloud Consultant)
  • AWS certifications (Solutions Architect, Developer, DevOps)
What we offer:
  • 13% BONUS
  • 20% PROFIT SHARING
  • medical, vision, dental, and life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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