Senior Amazon Connect Engineer Job at ClearBridge Technology Group (Plano)

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

The Amazon Web Services Professional Services (ProServe) team is seeking a skill...

Location

United States , Multiple locations (Boston;Jersey City;Seattle;Arlington;Atlanta;Tempe;Mountain View;Dallas)

Salary:

153600.00 - 239000.00 USD / Year

Amazon

Expiration Date

Until further notice

Requirements

Bachelor's degree in computer science, engineering, mathematics or equivalent
5+ years of experience in cloud architecture and implementation
5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc.
3+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment
3+ years hands-on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms (e.g., Genesys, Amazon Connect, Five9)

Job Responsibility

Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
Providing technical guidance and troubleshooting support throughout project delivery
Collaborating with stakeholders to gather requirements and propose effective migration strategies
Acting as a trusted advisor to customers on industry trends and emerging technologies
Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts

What we offer

health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
paid time off
parental leave
sign-on payments
restricted stock units (RSUs)

Fulltime

Senior Software Engineer – AWS Connect / Lex

We’re partnering with a major UK enterprise expanding its AWS Contact Centre eng...

Location

United Kingdom , London

Salary:

Not provided

Harrington Starr

Expiration Date

Until further notice

Requirements

Proven experience as a Senior Software Engineer
Hands-on AWS engineering, especially: Amazon Connect
Contact Flows / IVR
Amazon Lex
Lambda (Node/Python)
Strong coding ability in TypeScript, modern JavaScript frameworks and Python
Experience integrating contact centre technologies into enterprise systems
Solid grounding in serverless, CI/CD, monitoring, and cloud-native engineering
Excellent problem-solving skills and communication

Job Responsibility

Design, develop and enhance services using Amazon Connect, Amazon Lex, Contact Flows, Lambda, and LLM-driven capabilities
Build new features and maintain existing products across multiple Connect environments
Write clean, maintainable code in TypeScript, JavaScript, and Python
Implement DevOps best practices: CI/CD, automated testing, monitoring, infrastructure-as-code
Participate in code reviews and uphold strong engineering standards
Troubleshoot complex issues across AWS services, contact flows and application layers
Stay current with emerging AWS and AI technologies to support continuous improvement

Fulltime

Senior Amazon Web Services (AWS) Architect

The Senior AWS Architect will lead the design, governance, and optimization of e...

Location

United States , Austin

Salary:

104000.00 - 154000.00 USD / Year ▼

NTT DATA

Expiration Date

Until further notice

Requirements

Must be a US citizen or Green card holder to proceed with applying
Security & Compliance Requirements:Please know, an FBI CJIS Background check is administered every 12 months
Commitment to complete CJIS security awareness training, adhere to personnel screening protocols, and follow strict access controls for systems potentially involving Criminal Justice Information (CJI)
Ability to obtain and maintain required security clearances, attestations, or role-based access privileges under the DIR PCM contract and CJIS Security Policy
No disqualifying criminal history as defined by FBI CJIS standards (final determination by authorized agency)
This position aligns with supporting a 24*7 operations production support model
8+ years of professional experience in cloud architecture and engineering, with at least 5+ years focused on Amazon Web Services (AWS) in large-scale enterprise or production environments
Demonstrated success designing secure, compliant AWS architectures for regulated sectors (government, public safety, criminal justice, healthcare, finance) subject to CJIS, FedRAMP or equivalent standards
Expert-level knowledge across AWS Well-Architected Framework pillars: Operational Excellence, Security, Reliability, Performance Efficiency, Cost Optimization, and Sustainability
Deep hands-on expertise with core AWS services: Compute (EC2, ECS/EKS, Lambda), Networking (VPC, Transit Gateway, Direct Connect), Storage & Databases (S3, EBS, RDS/Aurora, DynamoDB), Security & Identity (IAM, Organizations, KMS, Secrets Manager), Management & Governance (Control Tower, Config, CloudTrail), and Observability (CloudWatch, X-Ray, OpenSearch)

Job Responsibility

Lead, mentor, and develop a team of cloud engineers and administrators
Allocate resources, manage schedules, and ensure adherence to SLAs and KPIs
Conduct regular team meetings, performance reviews, and training sessions
Provide oversight for the daily operations, incident management, change management, and problem resolution across customer cloud environments (AWS, Azure, GCP, OCI)
Supervise deployment, maintenance, and optimization of cloud infrastructure following best practices and security standards
Ensure monitoring, backup, patching, and disaster recovery configurations are properly implemented
Conduct root cause analyses for critical incidents and drive corrective/preventive actions
Act as escalation point for customers during incidents or critical issues
Participate in client meetings, provide technical guidance, and support cloud solution discussions
Prepare and present operational reports, incident summaries, and optimization recommendations

What we offer

medical, dental, and vision insurance
flexible spending or health savings account
life and AD&D insurance
short and long term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally-required benefits

Software Development Manager, Amazon Connect

As part of the AWS Applied AI Solutions organization, we have a vision to provid...

Location

United States , New York

Salary:

203400.00 - 275200.00 USD / Year

Amazon Pforzheim GmbH

Expiration Date

Until further notice

Requirements

3+ years of engineering team management experience
7+ years of working directly within engineering teams experience
3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
8+ years of leading the definition and development of multi tier web services experience
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams

Job Responsibility

Help to establish teams to imagine and implement new features, evolve our architecture and scale, work closely with senior technical leaders within the team and across AWS
Coordinate feature development across teams, ensuring new functionality fits into the broader slate of AWS services
Drive a culture that values operational excellence, security, customer focus, and continuous improvement
Guide a diverse, smart, and hardworking team

What we offer

Sign-on payments
Restricted stock units (RSUs)
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave

Senior Linux Engineer

We are looking for a Senior Linux Engineer to join a contract-to-permanent oppor...

Location

United States , Salt Lake City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

7+ years of hands-on experience supporting Linux systems in enterprise environments
Strong expertise with Red Hat Enterprise Linux (RHEL) administration and troubleshooting
Practical experience managing infrastructure within Amazon Web Services, especially EC2 and VPC environments
Knowledge of print server administration, network printers, print queues, and related troubleshooting methods
Solid understanding of networking concepts and the ability to investigate connectivity and service issues across systems
Proficiency in Unix shell scripting for automation, maintenance, and system administration tasks
Ability to document procedures clearly and collaborate effectively with cross-functional technical teams

Job Responsibility

Oversee the daily administration of enterprise Linux servers, ensuring consistent performance, availability, and system reliability
Maintain and support Linux instances hosted in AWS EC2, including coordination with VPC configurations, connectivity needs, and security group settings
Administer print infrastructure by managing print servers, queue configurations, device definitions, and issue resolution for network-connected printers
Carry out routine maintenance activities such as patch deployment, version upgrades, service restarts, and production incident handling
Develop and refine shell-based automation to reduce manual effort and improve the efficiency of recurring operational tasks
Partner with application support, networking, and service desk teams to diagnose and resolve Linux and print-related service disruptions
Produce and update runbooks, technical standards, and support documentation to strengthen operational consistency and knowledge sharing

What we offer

Medical, vision, dental, and life and disability insurance
Company 401(k) plan

Senior Software Engineer (DevOps)

As a Senior Software Engineer within the AI Practice, you will play a key hands-...

Location

United Kingdom , London

Salary:

Not provided

Sabio Group

Expiration Date

Until further notice

Requirements

Strong experience as a Senior Software Engineer working across multiple technology stacks
Proven DevOps experience, with a strong automation-first engineering mindset
Experience designing, deploying and supporting production systems using CI/CD pipelines and infrastructure as code
Ability to rapidly learn new technologies and apply them effectively in customer environments
Excellent problem-solving and troubleshooting skills across software, infrastructure and cloud platforms
Strong written and verbal communication skills, including confidence in customer-facing roles
Hands-on experience with: Infrastructure as Code (Terraform, Ansible or similar)
CI/CD pipelines and DevOps tooling
C# (.NET 8+) and/or Java (Spring)
JavaScript using a modern framework (React, Angular or similar)

Job Responsibility

Design, build and maintain high-quality software solutions using modern programming languages, cloud platforms and DevOps tooling
Apply a DevOps and automation-first approach across infrastructure provisioning, CI/CD, deployment, testing and operations
Engineer secure, scalable and observable systems using modern DevOps practices, including infrastructure as code and automated quality controls
Take ownership of services in production, including monitoring, troubleshooting, performance tuning and reliability improvements
Work directly with customers to understand requirements, shape technical solutions and clearly communicate progress, risks and outcomes
Troubleshoot complex issues across application code, integrations, infrastructure and cloud services
Contribute to shared DevOps tooling, reusable components, infrastructure-as-code patterns and engineering standards within the AI Practice
Collaborate closely with other engineers and delivery leads to ensure high-quality, on-time delivery
Continuously evaluate and adopt new DevOps tools, technologies and patterns to improve delivery efficiency and platform reliability

What we offer

Pension Scheme
Remote/Flexible work
Life insurance
Private health and dental care
Cycle to work
28 days paid holiday a year- (this includes three Sabio days)
LinkedIn Learning

Fulltime

Senior Systems Engineer

Location

United States , Brooklyn

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong experience designing and supporting virtualization platforms, enterprise storage systems, and high-availability infrastructure
Strong experience supporting cloud platforms including Microsoft Azure, Amazon Web Services (AWS), and Microsoft 365 environments
Strong understanding of network architecture, switching, routing, VLANs, VPNs, firewalls, wireless infrastructure, and WAN connectivity across enterprise networking platforms including Cisco, Ubiquiti, Peplink, and similar technologies
Experience with automation, monitoring, scripting, and RMM platforms such as NinjaOne and other MSP-focused tools
Strong troubleshooting and problem-solving skills across servers, storage, networking, and cloud environments

Job Responsibility

Design, deploy, and support virtualization, server, storage, networking, and cloud infrastructure
Configure and optimize enterprise storage, replication, backup, and disaster recovery solutions
Implement, maintain, and improve automation, monitoring, and RMM platforms including NinjaOne
Manage and support hybrid cloud environments integrating on-premises infrastructure with Azure, AWS, and Microsoft 365 services
Troubleshoot and resolve complex infrastructure, networking, virtualization, cloud, and performance issues
Configure and support routing, switching, VLANs, VPNs, firewalls, and wireless networking solutions

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Senior Software Engineer, Python

We are looking for an experienced Python Engineer to join our Chat group that bu...

Location

Poland

Salary:

Not provided

SmartRecruiters

Expiration Date

Until further notice

Requirements

Minimum 5 years of experience in back-end development using Python microservices
Strong understanding of distributed software systems
Strong understanding of test automation techniques
Familiarity with Amazon AWS, containerization software (Docker/Kubernetes), and monitoring/analysis tools (Kibana/Grafana/Prometheus)
Very good level of English (both verbal and written), B2/C1 level
Sharing of SmartRecruiters's values and willingness to make an impact in the HRTech world

Job Responsibility

Participate in the full life-cycle of the product (including ideation, problem discovery, prototyping, design, implementation, and measuring adoption)
Design and develop services with Python on top of Kubernetes/AWS infrastructure as well as connect to our persistence layer (Kafka, MongoDB, PostgreSQL)
Build and document developer-friendly RESTful APIs
Design and build AI agents that can handle high traffic load and concurrency
Bring your own product ideas to life

What we offer

Remote-friendly culture
Competitive salaries
Strong internal mobility

Fulltime

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Senior Amazon Connect Engineer

Job Description

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