CrawlJobs Logo
Airbnb Logo Airbnb · Customer Service

Senior AirCover Specialist

India, Gurugram Employment contract 880000.00 - 1030000.00 INR / Year · Job Posted May 05, 2026
Apply Position
Job Link Share

Job Description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The core work of Claims Specialists is to provide excellent community support for hosts and guests seeking assistance from Airbnb Host Guarantee, Host Protection Insurance, Experience Protection insurance. In this role, you will play a critical part in protecting Airbnb's community by ensuring fair, timely, and policy-driven resolution of complex property, liability, and brand-risk claims. You will bring clarity and confidence to moments of uncertainty for hosts and guests by combining deep investigative rigor with empathy and sound judgment. Through close collaboration with internal stakeholders, third-party administrators, and leadership, you will help de-escalate high-risk situations, safeguard trust in AirCover protections, and uphold Airbnb's commitment to safety, belonging, and community support.

Job Responsibility

  • Handle the designated inboxes through inbound and outbound tickets/emails, outbound calls and case work
  • Initiating, investigating and resolving cases involving complex damages, liability claims, potential fraud, or brand risk, verifying facts, and determining resolutions based on internal policies
  • Working closely with stakeholders to align on case strategy
  • Compiling incident reports at the direction of leadership
  • Providing upward feedback, regarding the status of claims, communicating regularly with supervisors and managers
  • Crafting clear and concise resolution plans in order to drive fair and accurate outcomes
  • Effectively collaborate with and monitor third party claims administrators
  • Mastering knowledge of company policies and procedures inside and out, being an expert in claims verification, payment processing, dispute resolution and fraud detection
  • Determining compensation and validity of the claims, identifying possible claim risks and/or liaising with other departments to de-escalate active threads
  • Maintaining high levels of confidentiality while performing investigations
  • Maintain professional relationships with colleagues
  • Embody Airbnb Core Values and exhibit Diversity and Belonging ethos and behaviors
  • Acting as a process advisor for change initiatives and/or cross-functional projects to meet strategic goals
  • Acting as a mentor and advisor/SME for new hires and partners
  • Actively participating in cross-collaboration projects within the AirCover org
  • Work closely with the Product Team as a Subject Matter Expert to test, refine, ideate, and deploy new internal products
  • Attending functional business reviews as required
  • Triaging and distributing urgent and sensitive claims escalations
  • Handling cases and escalations with increased complexities including stakeholder notifications and payment thresholds
  • New hire mentoring and support during training, nesting and ramping periods
  • Participate in training support when required (e.g outbound call roleplay)
  • Focus on fully understanding and assisting peers in understanding and adhering to policies and workflows
  • Provide case support to peers and associates (case consults, payout thresholds, etc)
  • Sharing best practices in reaching & maintaining high performance (SLAs, SPD, Quality)
  • Assume POC roles in relevant areas where the business requires
  • Contribute to and take part in key initiatives to drive the business forward where the business requires
  • Perform relevant Team Coordinator duties when the business requires, including team approvals and consults
  • Develop and leverage strong Stakeholder management skills to communicate and collaborate with internal and external stakeholders in a professional, timely manner
  • Demonstrate proactiveness in identifying gaps in workflow, process and policies and in problem solving including providing upward feedback where needed

Requirements

  • Language proficiency in English. Be an advocate of high quality standards, innovation, resolution conflict and customer experience excellence. 1-3 years of experience in claims and dispute resolution, Insurance claims) conflict resolution, fraud or risk investigations, and/or crisis management. 2+ years of experience in customer service in international calling
  • handling escalations & have a critical thinking mindset. Excellent interpersonal and communication skills, both written (email) and spoken (phone), to help our community in a tactful and diplomatic manner. Excellent time management, negotiation and conflict resolution skills. Passion for innovation with a 'work smarter', solution and action oriented mindset. Experience working with internal stakeholders and/or third party providers to resolve complex disputes in a detailed, effective and timely manner. Calm and Empathetic - you are able to adapt to any situation by personalizing responses and educating our community while remaining level headed in tough situations. Ability to learn and adapt to new technologies
  • Working with leadership to develop and enhance internal policies, processes and tools. Bachelor's Degree or equivalent. Additional insurance investigation or program management experience are a plus. Experience handling insurance claims, especially in the field of first party property or liability claims is preferred. Understanding of 'Third Party Administrators/Adjusters' concepts is a plus
  • Media training or brand-risk management is a good to have. Experience with Partner or Vendor relationships is preferred.

Nice to have

  • Additional insurance investigation or program management experience
  • Understanding of 'Third Party Administrators/Adjusters' concepts
  • Media training or brand-risk management
  • Experience with Partner or Vendor relationships

What we offer

  • bonus or incentives
  • one or more equity programs
  • benefits
  • Employee Travel Credits
Airbnb - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Senior AirCover Specialist

8 matching positions

Senior Complex Claims Manager

As a Senior Complex Claims Manager, you will play a vital role in safeguarding t...
Location
Location
United States
Salary
Salary:
125000.00 - 145000.00 USD / Year
airbnb.com Logo
Airbnb
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of Insurance Claims Coverage and Litigation experience with an emphasis on liability and property, including severe losses and strong global exposure
  • Demonstrated portfolio-level leadership: setting strategy, vision, defining KPIs for immediate team
  • Strong data acumen: Analytical fluency working with large data sets, comfortable defining metrics and working with Analytics and Data Science
  • Strong knowledge complex complex resolution: Understand techniques, investigative methodologies, and legal aspects related to complex, severe claims resolution
  • Strong communication: Strong verbal and written communication skills, with the ability to explain complex topics to diverse audiences. Skilled in presenting complex and sensitive customer issues, with the ability to analyze large data sets and draw reasonable conclusions
  • Influence Airbnb cross-functional teams globally: Proven ability to collaborate effectively across disciplines, regions, and seniority levels. Strong negotiating skills and experience in communicating recommendations to both internal and external stakeholders
  • Judgement
  • Proactively work towards achieving a fair and suitable resolution for claims in a timely manner by employing effective conflict resolution strategies
  • Evaluate and interpret policy language and relevant case law alongside specific loss details to make informed coverage decisions
  • Coordinate loss investigations with external experts across various exposures and manage the adjustment process until final resolution
Job Responsibility
Job Responsibility
  • Assess how the new policies /products impact the risk and exposure mitigation for high severity claims, and how our operating model should evolve
  • Builds partnerships and leads Large Loss Claim reviews with our insurers on a monthly / quarterly basis depending upon the insurer/market. Ensure we are managing insurers claim handling and potential coverage/relationship issues as well as material reserve changes that could impact Airbnb and the Captive
  • Craft a Resolution Plan for Complex and Large Loss Claims driving the Carrier and/or TPA to resolve the claim while meeting the needs of internal stakeholders
  • Partner with Legal, GCM, Trust and our Brokers, Insurers, Outside Counsel, and TPA’s on complex claims resolution which may also involve coverage issues and settlement authority
  • Accountable for performance and results Insurance Carrier and Partners worldwide over Complex Claims which may impact policy limits or trigger need of notice to Brokers and Carriers under the insuring policies
  • Build an executive ready dashboard for the Complex Claims team (Top drivers, cycle time, reserve adequacy)
  • Develop and execute end to end strategies for handling Complex Claims integrating with Legal Litigation, Safety and Trust teams
  • Author clear process, policy changes and ensure clear change management across the team
  • Training and SME for L6, L7, and L8 Host Damage Protection and Host Liability Protection Specialist on claims. Works to upskill partners for growth and development. Supports the team by guiding through complex claims and changes
  • Complex Claim Lead for training and upskilling of AirCover Specialists on new processes, program changes, and workflows
What we offer
What we offer
  • bonus
  • equity
  • benefits
  • Employee Travel Credits
  • Fulltime
Read More
Arrow Right

Supervisor, Service Recovery

Airbnb is a mission-driven company dedicated to helping create a world where any...
Location
Location
Ireland , Dublin
Salary
Salary:
60000.00 - 70000.00 EUR / Year
airbnb.com Logo
Airbnb
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4–6+ years of experience leading teams in high-pressure escalation, crisis management, or risk-related environments
  • Proven experience of incident management in a fast-paced environment
  • Demonstrated ability to manage multiple urgent, complex cases simultaneously without sacrificing quality or judgement
  • Strong performance management skills and experience developing individuals into senior-calibre escalation or risk specialists
  • Exceptional written and verbal communication skills, including the ability to craft executive-ready narratives under time pressure
  • Proven ability to influence and align senior stakeholders, even when priorities or perspectives differ
  • High analytical capability and comfort making decisions in ambiguous, evolving contexts
  • Strong operational judgement and the ability to balance risk mitigation with customer experience
  • A calm, grounded leadership style that brings steadiness to the team in fast-moving and high-stakes moments
  • Experience hiring and managing globally dispersed employees is a plus
Job Responsibility
Job Responsibility
  • Own and manage end-to-end people strategy for the team: onboarding, capability building, continuous feedback, and performance management
  • Serve as the primary leader during high-pressure moments or when the Operations Manager is not available, ensuring continuity of service, judgement, and decision-making
  • Build a culture of accountability, clarity of expectations, and operational discipline across the team
  • Drive high-velocity prioritization, helping the team manage multiple urgent escalations while maintaining quality and adherence to protocols
  • Create and own monitoring metrics to ensure best-in-class community service
  • Oversee the handling of complex, sensitive, and time-critical escalations that carry brand, legal, financial, or trust risk
  • Serve on call as needed for incident response
  • Act as escalation point for point specialists and analysts for executive-level escalations, major incidents, and cross-functional escalations requiring fast, senior-level decision-making
  • Provide hands-on support for the most challenging cases, ensuring direction, narrative consistency, and airtight risk mitigation
  • Strengthen the team’s ability to independently handle high-judgement work by creating frameworks, playbooks, and escalation routing clarity
What we offer
What we offer
  • bonus
  • equity
  • benefits
  • Employee Travel Credits
Read More
Arrow Right

Supervisor, Service Recovery

Guide the Service Recovery team in delivering best-in-class support during our m...
Location
Location
Japan; Singapore; South Korea , Tokyo; Singapore; Seoul
Salary
Salary:
Not provided
airbnb.com Logo
Airbnb
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4–6+ years of experience leading teams in high-pressure escalation, crisis management, or risk-related environments
  • Proven experience of incident management in a fast-paced environment
  • Demonstrated ability to manage multiple urgent, complex cases simultaneously without sacrificing quality or judgement
  • Strong performance management skills and experience developing individuals into senior-calibre escalation or risk specialists
  • Exceptional written and verbal communication skills, including the ability to craft executive-ready narratives under time pressure
  • Proven ability to influence and align senior stakeholders, even when priorities or perspectives differ
  • High analytical capability and comfort making decisions in ambiguous, evolving contexts
  • Strong operational judgement and the ability to balance risk mitigation with customer experience
  • A calm, grounded leadership style that brings steadiness to the team in fast-moving and high-stakes moments
  • Experience hiring and managing globally dispersed employees is a plus
Job Responsibility
Job Responsibility
  • Own and manage end-to-end people strategy for the team: onboarding, capability building, continuous feedback, and performance management
  • Serve as the primary leader during high-pressure moments or when the Operations Manager is not available, ensuring continuity of service, judgement, and decision-making
  • Build a culture of accountability, clarity of expectations, and operational discipline across the team
  • Drive high-velocity prioritization, helping the team manage multiple urgent escalations while maintaining quality and adherence to protocols
  • Create and own monitoring metrics to ensure best-in-class community service
  • Oversee the handling of complex, sensitive, and time-critical escalations that carry brand, legal, financial, or trust risk
  • Serve on call as needed for incident response
  • Act as escalation point for point specialists and analysts for executive-level escalations, major incidents, and cross-functional escalations requiring fast, senior-level decision-making
  • Provide hands-on support for the most challenging cases, ensuring direction, narrative consistency, and airtight risk mitigation
  • Strengthen the team’s ability to independently handle high-judgement work by creating frameworks, playbooks, and escalation routing clarity
Read More
Arrow Right

Supervisor, Service Recovery

Guide the Service Recovery team in delivering best-in-class support during our m...
Location
Location
United States
Salary
Salary:
100000.00 - 115000.00 USD / Year
airbnb.com Logo
Airbnb
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4–6+ years of experience leading teams in high-pressure escalation, crisis management, or risk-related environments
  • Proven experience of incident management in a fast-paced environment
  • Demonstrated ability to manage multiple urgent, complex cases simultaneously without sacrificing quality or judgement
  • Strong performance management skills and experience developing individuals into senior-calibre escalation or risk specialists
  • Exceptional written and verbal communication skills, including the ability to craft executive-ready narratives under time pressure
  • Proven ability to influence and align senior stakeholders, even when priorities or perspectives differ
  • High analytical capability and comfort making decisions in ambiguous, evolving contexts
  • Strong operational judgement and the ability to balance risk mitigation with customer experience
  • A calm, grounded leadership style that brings steadiness to the team in fast-moving and high-stakes moments
Job Responsibility
Job Responsibility
  • Own and manage end-to-end people strategy for the team: onboarding, capability building, continuous feedback, and performance management
  • Serve as the primary leader during high-pressure moments or when the Operations Manager is not available, ensuring continuity of service, judgement, and decision-making
  • Build a culture of accountability, clarity of expectations, and operational discipline across the team
  • Drive high-velocity prioritization, helping the team manage multiple urgent escalations while maintaining quality and adherence to protocols
  • Create and own monitoring metrics to ensure best-in-class community service
  • Oversee the handling of complex, sensitive, and time-critical escalations that carry brand, legal, financial, or trust risk
  • Serve on call as needed for incident response
  • Act as escalation point for point specialists and analysts for executive-level escalations, major incidents, and cross-functional escalations requiring fast, senior-level decision-making
  • Provide hands-on support for the most challenging cases, ensuring direction, narrative consistency, and airtight risk mitigation
  • Strengthen the team’s ability to independently handle high-judgement work by creating frameworks, playbooks, and escalation routing clarity
What we offer
What we offer
  • bonus
  • equity
  • benefits
  • Employee Travel Credits
  • Fulltime
Read More
Arrow Right
New

Pharmacy Technician

At CVS Health, we are focused on transforming health care for our customers and ...
Location
Location
United States , Baytown
Salary
Salary:
16.50 - 25.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
September 06, 2026
Flip Icon
Requirements
Requirements
  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
  • State-level licensure and national certification requirements vary by state, click here to learn more
  • Regular and predictable attendance, including nights and weekends
  • Ability to complete required training within designated timeframe
  • Attention and Focus
  • Customer Service and Team Orientation
  • Communication Skills
  • Mathematical Reasoning
Job Responsibility
Job Responsibility
  • Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
  • Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
  • Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
  • keeping patients healthy by offering immunizations and other services at the register and over the phone
  • and demonstrating compassionate care by solving or escalating patient problems
  • Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
  • actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
  • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
  • voluntarily traveling to stores in the market to work shifts as needed by the business
What we offer
What we offer
  • medical
  • dental
  • vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • Fulltime
Read More
Arrow Right
New

Tech Lead (PHP, Laravel, React + AI Projects)

We are seeking a hands-on Tech Lead to manage our engineering team and drive the...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
10000.00 - 15000.00 MYR / Month
https://www.randstad.com Logo
Randstad
Expiration Date
August 17, 2026
Flip Icon
Requirements
Requirements
  • 5 years experience
  • Strong production experience with PHP (Laravel) and React
  • Must have experience building and deploying AI-driven features or products
  • Solid grasp of SQL databases, REST/GraphQL APIs, and cloud services (AWS/GCP)
  • 2+ years of experience leading or managing an engineering team
Job Responsibility
Job Responsibility
  • Lead & Mentor: Manage a small-to-medium team of developers, conduct code reviews, and guide career growth
  • Architect & Build: Oversee full-stack development using PHP (Laravel) and React
  • AI Implementation: Drive the strategy and integration of AI features (LLMs, vector databases, or custom ML models)
  • Delivery: Partner with product teams to scope features, estimate timelines, and manage agile sprints
What we offer
What we offer
  • Competitive salary + equity
  • Flexible/remote work environment
  • Comprehensive health benefits & tech stipend
  • Food allowances
  • Travel allowances
  • Fulltime
Read More
Arrow Right
New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Cary
Salary
Salary:
16.50 - 25.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
September 06, 2026
Flip Icon
Requirements
Requirements
  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
  • State-level licensure and national certification requirements vary by state
  • Regular and predictable attendance, including nights and weekends
  • Ability to complete required training within designated timeframe
  • Attention and Focus: Ability to concentrate on a task over a period of time, Ability to pivot quickly from one task to another to meet patient and business needs, Ability to confirm prescription information and label accuracy, ensuring patient safety
  • Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner, Notice and understand patients’ reactions, and respond appropriately
  • Communication Skills: Use and understand verbal and written communication to interact with patients and colleagues, Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Mathematical Reasoning: Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription
Job Responsibility
Job Responsibility
  • Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
  • Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
  • Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
  • keeping patients healthy by offering immunizations and other services at the register and over the phone
  • and demonstrating compassionate care by solving or escalating patient problems
  • Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
  • actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
  • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
  • voluntarily traveling to stores in the market to work shifts as needed by the business
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • other programs
  • Parttime
Read More
Arrow Right
New

Mid-Level Data Engineer

Randstad has partnered with a software solutions company, building innovative an...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
15000.00 - 20000.00 MYR / Month
https://www.randstad.com Logo
Randstad
Expiration Date
August 17, 2026
Flip Icon
Requirements
Requirements
  • 4+ years of professional experience in a data engineering role
  • Strong proficiency in Python (writing clean, modular code, handling APIs, and manipulating data)
  • Advanced SQL skills (writing complex queries, window functions, and optimizing performance)
  • Hands-on experience building, scheduling, and troubleshooting DAGs in Apache Airflow
  • Production experience working with a modern Cloud Data Warehouse (such as Snowflake, Google BigQuery, or AWS Redshift)
  • Familiarity with version control (Git) and standard CI/CD practices
Job Responsibility
Job Responsibility
  • Pipeline Development: Design, build, and maintain scalable, automated ETL/ELT data pipelines using Python and Apache Airflow
  • Data Warehousing: Manage and optimize data structures within our Cloud Data Warehouse (e.g., Snowflake, BigQuery, or Redshift) for maximum performance and cost efficiency
  • Data Quality: Implement automated testing, validation checks, and monitoring to ensure data accuracy and pipeline reliability
  • Collaboration: Partner closely with Data Analysts, Data Scientists, and product teams to understand their data needs and deliver clean, well-structured schemas
  • Code Quality: Write clean, documented, and production-grade code, participating actively in team code reviews
What we offer
What we offer
  • Good Benefits
  • Career Growth Opportunities
  • Open Communication Culture
  • Good Incentives
  • Fulltime
Read More
Arrow Right