Senior Air Freight Coordinator

• Coordinating end-to-end solutions for Key Customers (including bookings, documentation, cartage, customs reporting, job invoicing)
• Serve as a primary contact, liaising with Customers, Carriers, Service Providers, and Overseas Partners
• Ensure exceptional customer satisfaction through proactive communication, rapid problem-solving, and thorough follow-up
• Proactively resolve shipment issues, escalating when necessary to maintain on-time performance
• Identifying and implementing changes to support continual improvement, business growth and the development of best practice SOP

• A minimum of 3 years of experience with an International Freight Forwarder
• Clear, confident communicator with stakeholder management skills
• Ability to manage multiple priorities in a fast-paced environment
• Exceptional attention to detail, coupled with strong analytical and problem-solving skills

Prior experience using CargoWise (CW1) is advantageous

• Stable, long-term career opportunity with avenues for advancement
• Attractive remuneration package, including quarterly bonuses
• Flexible, supportive environment that values wellbeing