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We are looking for a Senior AI Voice Engineer to help build and scale a production-grade AI voice platform for a major UK financial services organisation. This is not a proof-of-concept role. The business has already built initial Python-based prototypes and is now looking for an experienced contractor to take the solution into production, helping define the architecture, challenge technical decisions, and build a scalable platform capable of handling real customer interactions. You'll work directly with senior stakeholders and have significant influence over both the technical direction and implementation approach.
Job Responsibility
Designing and building production-grade AI voice agent solutions
Developing scalable Python services and APIs
Working with speech-to-text (STT), large language models (LLMs) and text-to-speech (TTS) technologies
Evaluating and recommending architecture decisions across voice AI platforms
Building resilient, low-latency conversational systems
Integrating AI voice capabilities into existing customer service workflows
Defining monitoring, observability and performance standards
Helping transition existing prototypes into a secure, scalable production platform