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Senior AI Success Manager

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Braze

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Location:
United States , New York City

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

157400.00 - 185100.00 USD / Year
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Job Description:

The AI Success Manager is a critical individual contributor role on our growing AI Success team to ensure Braze customers are highly successful with the product. In this capacity, you will collaborate closely with different teams, internally and externally, to drive renewals, upsells and expansions. You’ll oversee design and execution of Braze use cases, working closely with customers to identify future use cases, and own executive level relationships. You will also contribute significantly to the Braze product development process, and act as the voice of our customers. Finally, given the analytical nature of Braze’s product and use cases, you will conduct analysis of results and build compelling presentations to communicate customers insights, troubleshoot issues, and showcase Braze’s value proposition.

Job Responsibility:

  • Support the AI Success Director to build meaningful relationships across our customers’ organization
  • Work with implementation and data science teams to drive the success of AI use cases with our customers
  • Work closely with the Braze sales team to drive renewals & upsell opportunities
  • Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of Braze value proposition
  • Serve as strategic partners to guide our customers in maximizing business value from their use of Braze
  • Conduct analyses (including using Excel, SQL) and provide data-driven presentations on Braze’s business impact, use case insights, and guide customers through troubleshooting
  • Synthesize and communicate stories based on customer insights
  • Communicate customer needs to Braze’s product & marketing teams to ensure a customer-centric product roadmap

Requirements:

  • Prior Strategy Consulting experience preferred
  • Familiarity with data science or machine learning is a strong plus
  • Entrepreneurial: you take initiative, work around obstacles, and always seek creative ways to get to the next level
  • People person: you build trust-based relationships with external partners, and combine empathy with a willingness to have direct, challenging conversations
  • Analytically-driven: You are able to draw insights from raw data and perform analysis that is helpful and clear to customers
  • Technology enthusiast: you are passionate about new technologies and their potential to impact business-as-usual
  • Structured and organized: you can structure a plan, align stakeholders, and see it through to execution
  • Clear communicator: you are able to express yourself clearly and persuasively, both in writing and speech
  • 20% travel to customers are expected

Nice to have:

  • Prior Strategy Consulting experience preferred
  • Familiarity with data science or machine learning is a strong plus
What we offer:
  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
  • A curated in-office employee experience, designed to foster community, team connections, and innovation
  • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
  • Employee Resource Groups that provide supportive communities within Braze

Additional Information:

Job Posted:
December 28, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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