Senior AI/ML Voice Natural Language Processing Analyst, Wells Fargo

Wells Fargo

Location:
United States, Charlotte ▼
Irving
San Antonio
Shoreview

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

139000.00 - 239000.00 USD / Year

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Job Description:

Wells Fargo is seeking a Senior Artificial Intelligence Solutions Consultant to support the implementation and optimization of AI-driven customer experience solutions as part of our migration to a new Contact Center as a Service (CCaaS) platform. This consultant will drive and deliver on business to deliver AI-enabled solutions which solve business challenges. This role will ensure the training, performance, and successful deployment of Natural Language Processing (NLP) models.

Job Responsibility:

Analyze conversational data to identify gaps, improve NLP accuracy, and enhance customer experience
Monitor and report on AI model performance, including precision, recall, and customer satisfaction metrics
Support the design and testing of scalable machine learning solutions aligned with business goals
Provide feedback and insights to improve AI training programs and user adoption
Lead cross functional teams to identify, strategize, and execute Artificial Intelligence initiatives within a line of business
Understand the strategy to recommend solutions on solving business challenges
Analyze and review cases obtaining the required resources to ensure the solution delivers the intended benefits
Leverage knowledge to evaluate technological readiness, data availability, and resources to execute the proposed solutions
Influence without authority to drive the implementation of Artificial Intelligence initiatives and programs while serving multiple stakeholders
Decision key issues which may arise during development or implementation
Collaborate and consult with peers, colleagues and managers to resolve and achieve goals

Requirements:

4+ years of Artificial Intelligence experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Ability to apply linguistic theory to computational models, including syntax, semantics, and pragmatics
Experience working with language corpora, tokenization, part-of-speech tagging, and parsing techniques
Strong understanding of intent classification, entity recognition, and call flow design
Experience with data visualization and reporting tools (e.g., Tableau, Looker)
Familiarity with conversational AI platforms (e.g., Google Dialogflow CX, Amazon Lex)
Experience with HumanFirst

Nice to have:

Ability to apply linguistic theory to computational models, including syntax, semantics, and pragmatics
Experience working with language corpora, tokenization, part-of-speech tagging, and parsing techniques
Strong understanding of intent classification, entity recognition, and call flow design
Experience with data visualization and reporting tools (e.g., Tableau, Looker)
Familiarity with conversational AI platforms (e.g., Google Dialogflow CX, Amazon Lex)
Experience with HumanFirst

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
October 09, 2025

Expiration:
October 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior AI/ML Voice Natural Language Processing Analyst