Senior AI Engineer Job at Helpcare AI (Lehi)

Job Description

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!

Job Responsibility

Build and scale the AI Agent platform — enabling high-volume, real-time conversational workflows that deliver accuracy and low latency at scale
Design and implement APIs, services, and infrastructure that power multi-turn, cross-channel customer interactions
Own the full lifecycle: architecture, implementation, deployment, and ongoing reliability
Prototype rapidly, iterate with live interaction data, and continuously improve system performance and user experience
Implement observability, monitoring, and operational best practices to ensure reliability in production, focusing on agent accuracy and latency
Collaborate with engineers, product managers, and AI/ML scientists to deliver end-to-end features that power critical business outcomes

Requirements

6-10+ years of professional software engineering experience with at least one modern language such as Go, Python, or Elixir
1+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows
Proven success designing and maintaining distributed or high-throughput systems
Strong problem-solving ability and comfort navigating ambiguity in large-scale systems
Excellent communication skills and the ability to work effectively across teams
A willingness to work across the entire stack—from infrastructure to APIs to user-facing components—wherever the problem needs solving
Ability to thrive in a fast-paced environment with shifting priorities
Must be willing to work on site, 5 days per week

Nice to have

1+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows
Practical experience designing and implementing evaluations for LLM behavior — including accuracy, safety, reliability, and cost monitoring
Strong understanding of prompt design, context engineering, and guardrail strategies for dependable, interpretable agent behavior
Experience with modern agent frameworks such as LangGraph, CrewAI, or AutoGen, including multi-step reasoning, memory, and orchestration patterns
Hands-on experience with fine-tuning and data curation for improving model performance

What we offer

Open and transparent culture
Life insurance, long and short-term disability coverage
Paid maternity and paternity leave
Fertility Benefits
Generous vacation time, plus three 4-day summer holiday weekends
Excellent medical, dental, and vision benefits
401k Plan with company matching
Bi-annual swag drops with cool Podium gear and apparel
A stellar HQ (Utah) gym with local professional coaches and classes offered
Onsite HQ (Utah) child care center, subsidized for employees

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Senior AI Engineer

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