This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are looking for a Senior AI Engineer to join the Customer Care Contact team in the Business Performance domain. Your mission will be to build AI-powered tools that revolutionize how healthcare professionals deliver care. You will work on Doctolib Assistant, our AI personal assistant designed to assist doctors and medical staff in their daily work—from answering complex medical questions to automating administrative tasks with accuracy, reliability, and safety.
Job Responsibility:
Design, ship, and operate production-grade agentic systems powering Doctolib Assistant
Build and improve AI agents and our orchestration systems
Partner with data scientists to design and implement evaluation pipelines, security/safety guardrails, and metrics—while taking ownership of operational AI projects
Develop and maintain core agentic capabilities including memory, reasoning orchestration, tool adapters, and multi-agent coordination, ensuring strong observability, fallback mechanisms, and fail-safe behaviors
Own performance, observability and security: monitoring dashboards, SLO/SLI, and security posture
Ensure privacy and security by design, with a particular focus on medical data sensitivity
Contribute to fullstack development when needed to deliver end-to-end features for healthcare professionals
Requirements:
4+ years of experience as a software engineer, with hands-on experience in AI/ML systems
2+ years of experience working with Python
Have gone through the full lifecycle of an AI product, from initial evaluation and launch to iterations based on results in production
Understand and promote best practices related to the software development life cycle such as automated testing, good use of CI/CD, and DevOps practices
Are comfortable with fullstack development and not afraid to dive into React/TypeScript/Kotlin to ship end-to-end features
Are product-oriented and comfortable guiding your teammates to suggest tradeoffs to balance business needs with technical constraints
Are comfortable speaking and writing in English in your day-to-day work with the team
Nice to have:
Have experience building multi-agent systems or agent development frameworks
Have worked on AI products for enterprise/professional users
Have experience in the medical domain or healthcare tech
What we offer:
Free comprehensive health insurance for you and your children
Parent Care Program: receive additional leave on top of the legal parental leave
Free mental health and coaching services through our partner Moka.care
For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support
Work from abroad for up to 10 days per year, thanks to our flexibility days policy
Up to 14 days of RTT
A subsidy from the work council to refund part of the membership to a sport club or a creative class
Lunch vouchers (Swile card) worth €8.50 per working day, with €4.50 covered by Doctolib
50% reimbursement of your public transport subscription
Relocation support in case of international mobility
Access to the best AI tools for coding, development and dedicated training