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This is an exciting new role at Efficy, central to our next-generation CRM innovation. As part of a newly formed, agile team, you will design, develop, and deploy LLM-based agents that deliver real business value and integrate seamlessly into CRM workflows - all while ensuring full compliance with GDPR and data residency requirements. You’ll help shape the strategic vision and then roll up your sleeves to execute on a groundbreaking project.
Job Responsibility:
Define and execute the AI agents strategy within the CRM platform, ensuring strong business relevance and smooth integration into existing workflows
Design agent architectures, including MCP protocol, orchestration, tool calling, memory management, evaluation, contextualization, RAG, and prompt engineering
Oversee deployment of AI solutions in both multi-tenant SaaS and on-premise environments
Select, adapt, and industrialize European open-source models, optimizing cost-performance trade-offs
Ensure security, GDPR compliance, and explainability of all developed agents
Implement observability and evaluation tools, including tracing, A/B testing, and cost monitoring
Collaborate closely with Data Science, Product, and Engineering teams to guarantee technical and functional alignment
Requirements:
Strong knowledge of the technical stack with excellent command of AI-related languages and frameworks
Experience architecting distributed, orchestrated AI systems (protocols, pipelines, integration into complex workflows)
Skills in cost-performance optimization for models (latency, GPU usage, scalability)
Strong analytical mindset, technical rigor, and ability to prioritize
Autonomy, proactivity, and ability to drive complex initiatives in a rapidly evolving environment
Excellent written and verbal communication skills in French and English (fluency required)
What we offer:
A stable and growing company with an entrepreneurial mindset, where your ideas are valued, and we support you in making them happen
High flexibility—hybrid work is part of our DNA
State-of-the-art offices where teamwork is the norm
International growth opportunities and internal mobility
A competitive salary package with and a referral program
Engaging events: team lunches, after-work gatherings, sports activities, and trips
Learning opportunities: languages, technology, product knowledge, sales techniques, and leadership development
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