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Senior AI Consultant

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Sabio Group

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Location:
Netherlands , Utrecht

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

We are looking for a Senior AI Consultant to join our UX team within the AI Practice, supporting the International Card Services (ICS) automation programme in the Netherlands. This role is responsible for leading AI consultancy, journey design and optimisation activities, working directly with customer stakeholders to shape automated experiences that drive containment, improve service performance and deliver measurable value. The role requires a strong Dutch‑speaking consultant who can run workshops, influence decision‑making, steer customer thinking, and ensure solutions align with best practice. You will identify and define new use cases, evaluate opportunities for automation, and help evolve the service to meet customer and operational goals.

Job Responsibility:

  • Lead customer workshops to design, review and optimise automated journeys for contact centres
  • Provide AI consultancy on best practice, conversational design, experience strategy and metric‑driven automation improvement
  • Analyse performance data and identify opportunities to improve containment rates, CX, efficiency and solution performance
  • Create clear, actionable use cases for development teams, ensuring alignment with business goals
  • Identify further automation opportunities, advising customers on prioritisation and expected impact
  • Work closely with customer stakeholders, facilitating discussions and enabling decision‑making even in complex or ambiguous scenarios
  • Collaborate with Sabio delivery, UX and engineering teams to ensure cohesive end‑to‑end solution delivery
  • Represent Sabio on‑site as required, providing a trusted local presence for Dutch‑speaking stakeholders

Requirements:

  • Native/Fluent Dutch speaker, with strong English communication skills
  • Demonstrable experience designing automated contact centre journeys (voice or digital)
  • Strong consultancy skills — able to engage stakeholders, lead workshops, and drive consensus
  • Understanding of automation KPIs including containment, AHT, NPS, call deflection and CX metrics
  • Ability to turn customer business challenges into structured use cases and improvement plans
  • Comfortable working with technical and non‑technical audiences
  • Able to influence outcomes, facilitate decisions and manage differing viewpoints
  • Experience working with AI‑driven conversational or self‑service solutions

Nice to have:

  • Experience in Financial Services or Dutch‑regulated customer‑facing environments
  • Exposure to tooling used in conversational design or CX/automation insights
  • Familiarity with multi‑channel customer service operations
What we offer:
  • Pension Scheme
  • Remote/Flexible work
  • Life insurance
  • Private healthcare

Additional Information:

Job Posted:
March 22, 2026

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