Senior AI Analyst (AgentiX Support) Cortex Job at Palo Alto Networks (Tel Aviv)

Job Description

Are you an AI Analyst ready to translate raw model output into a reliable, high-quality production system? Do you excel at the craft of Prompt Engineering and thrive on the challenge of ensuring Generative AI output meets rigorous quality standards in mission-critical applications? Join our R&D Operations Team. You will be the AI analyst responsible for the end-to-end quality, performance, and operational tuning of our Generative AI-driven support system (“Co-Pilot”). Your mission is to actively shape the model's intelligence, govern the data it uses, and implement the mechanisms that guarantee its accuracy, directly accelerating our customer support engineering velocity.

Job Responsibility

Develop in-product support instructions that reflect and address real incoming cases
Use existing evaluation platforms and methodologies to validate production models
Drive the Continuous Training loop through systematic prompt engineering
Act as AI Content Governor, implementing controls to verify and ingest compliant knowledge base content
Serve as the AI Support Co-pilot Subject Matter Expert, partnering with R&D and Support Enablement to translate quality issues into core model logic improvements and feature development

Requirements

Minimum of 5+ years of professional experience in a blend of technical and analytical roles (e.g., Automated QA, Support Enablement, Data Analysis, AI Research, Prompt Engineering, MLOps)
High-level understanding of AI tools, LLMs, machine learning, and applicative AI principles
Proficient in Python for practical applications, including scripting, data processing, and building automation solutions
Demonstrated experience in customer-facing roles with a strong operational understanding of the Customer Support domain (workflows, knowledge base management, optimization)
Strong skills in translating observed model performance issues and Agentic Action requirements into clear, prioritized technical requirements for R&D teams
A dedicated individual who takes full responsibility for their work, driving projects to successful completion
Experience with data validation, content management, and implementing data governance standards, especially for knowledge bases feeding AI systems

Nice to have

Prompt Engineering
Experience with Cloud platforms like GCP, Kubernetes and containers
CI Pipelines using Gitlab
Experience with BigQuery
Experience working with APIs

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Senior AI Analyst (AgentiX Support) Cortex

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