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Accenture Logo Accenture · Customer Service

Senior Agent (German)

Ireland, Dublin · Job Posted January 16, 2026
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Job Description

Senior Agent (German) - CL12. Customer Service Associate | Mid-Level | Full time. Position: Senior Agent (German) - CL12. Location: WFO in Ballsbridge, Dublin. Contract: Full-time role 40 hours per week. Work Hours: Monday - Friday, 8.30am - 5.30pm (Subject to change for weekend coverage as per requirement). If you are required to work a night shift as part of this role, you are obliged to complete a night worker health assessment.

Job Responsibility

  • Validate and respond to inquiries of an urgent or sensitive nature within established guidelines
  • Coordinate with client subject matter experts to respond or support in response to inquiries and or escalations
  • Become an established subject matter expert for policies and procedures in scope for Accenture
  • Understanding and checking validity of tickets under client supervision for cases following client processes and procedures
  • Complying with all client published policies and procedures and any legal and regulatory requirements
  • Assigned and accountable for workable solutions and processes within specific area of responsibility
  • Escalating production issues to Operations Manager or client Point of Contact as appropriate
  • Addressing most non routine issues
  • Ensuring all work is performed in accordance with SLAs and metrics

Requirements

  • Valid Full-time work permit (sponsorship not available)
  • Knowledge of understanding Legal Processes, jargon, abbreviations etc used in criminal investigations and court judgements
  • Experience in managing Social Platform Eg Facebook LinkedIn Twitter etc, more specific knowledge in Community Operations and Trust Safety domain of social media
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