Senior Advisor

• Applying expert knowledge to manage complex complaints involving both consumer and disciplinary matters
• Resolving disputes using various ADR methods, including informal conciliation, formal mediation, and face-to-face discussions
• Preparing high-standard professional determinations, reports, and recommendations on complex issues
• Providing specialist guidance to lawyers on registrations, practising certificates, and trust account handling
• Mentoring staff and providing technical guidance to ensure high standards of performance
• Leading continuous improvement projects to enhance operational efficiency

• Dispute Management Expertise: Substantial experience in a dispute or complaint management environment
• Legislative Interpretation: A high level of understanding regarding how to interpret and apply legislation
• Communication Skills: High-quality written and verbal communication skills, including the ability to produce reports and briefs under tight deadlines
• Relationship Management: Ability to manage relationships with diverse internal and external stakeholders, ensuring collaboration and alignment
• Critical Thinking: The ability to evaluate problems from multiple perspectives and integrate solutions into work processes

superannuation