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Senior Advisor

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Barclays

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Location:
United Kingdom , Sunderland ▼

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join us as a Senior Advisor at Barclays, where you will determine, negotiate and agree internal quality procedures, service standards and specification to improve performance and quality directing objectives.

Job Responsibility:

  • Provide exceptional customer service while resolving more complex customer needs/requests
  • Provision of customer service through various communication channels including chat, email and phone
  • Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
  • Collaboration with teams across the bank to align and integrate customer care processes
  • Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
  • Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
  • Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
  • Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
  • Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

Requirements:

  • Telephony Experience
  • Customer Service Experience
  • Good Communication Skills

Nice to have:

  • Banking experience
  • Experience in KYC
What we offer:
  • Wellness rooms
  • Gyms
  • Mental health support
  • Inclusive culture
  • Collaborative areas
  • Socialising
  • Sports
  • Community events
  • Volunteering

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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