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As a member of the Business Process Innovation (BPI) team, the Senior Advisor will play a key role in supporting process improvement initiatives across multiple functional areas to meet organizational efficiency objectives. Working under limited supervision and with a high level of autonomy, this individual will contribute to cross-functional projects with significant business impact. Extensive contact with advisors and internal customers at all levels is required to identify, research, and resolve problems.
Job Responsibility:
Work hands-on with internal teams and advisors to understand business processes
Gather process information through interviews, observations, surveys, and workshops
Facilitate brainstorming sessions to identify opportunities for improvement
Model business processes in appropriate business analysis tools
Capture and analyze process data to identify efficiency opportunities
Propose recommendations for process improvement
Document business and technical requirements for desired process solutions
Facilitate and participate in user testing to ensure process solutions are accurate and stable
Lead in preparing and delivering user training for process solutions
Provide ongoing support for implemented solutions, including maintenance and enhancements
Performs other duties and responsibilities as assigned
Requirements:
Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Finance, Bachelor’s: Management Information Systems
General Experience - 3 to 6 years
Knowledge of fundamental concepts, practices and procedures of process improvement analysis
Knowledge of fundamental concepts, practices and procedures of business process management (BPM)
Knowledge of basic principles of banking and finance and securities industry operations
Knowledge of core business competencies such as finance, management, accounting, operations, and marketing
Skill in Business Analysis tools: Microsoft Office suite (Word, Excel, Visio, PowerPoint, and Outlook), Change Management, Project Management tools (MS Project)
Skill in Modeling processes
Skill in Eliciting business requirements
Skill in Translating process objectives to an implementable process model
Skill in Developing instructional and procedural documentation/presentations
Skill in Preparing various reports, summaries, surveys and written recommendations
Ability to Analyze a business function and derive a set of requirements to satisfy a general request
Ability to Take personal ownership of issues, following through to issue resolution
Ability to Actively communicate technical and business aspects of work efforts to team members
Ability to Mentor other associates when necessary
Ability to Effectively organize and prioritize all tasks and responsibilities
Ability to Participate in team projects and activities
Ability to Demonstrate flexibility in accepting and adapting to change