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The Operational Risk Management team is part of the IT Project Management department. The team focuses on identifying, managing, and reducing operational and resiliency risks across the organization. Working closely with business and technology leaders, the team helps ensure the organization can continue operating through disruptions and meets all business continuity and disaster recovery requirements.
Job Responsibility
Lead Business Impact Analysis (BIA) and risk assessment activities, develop and maintain BCP/DR policies, standards, procedures, runbooks and provide guidance and updates to senior leaders and governance committees
Identify operational risks and develop practical mitigation and prevention plans to reduce the impact of business disruptions
Plan and lead regular BCP/DR testing activities such as tabletop exercises, simulations, and recovery tests to validate preparedness
and apply the learnings and practices to lead recovery efforts during real incidents, coordinating cross-functional teams, managing communications, and tracking recovery progress
Oversee continuous improvements, drives the implementation of improvements identified through risk assessments, exercises, and real events, and report on outcomes
Design, maintain, and lead Business Continuity and Disaster Recovery (BCP/DR) strategies to ensure critical systems and services can be restored during disruptions
Promote and uphold enterprise-wide operational resilience standards and practices
Leads and drives excellence for enterprise operational resilience standards, processes and requirements
Create and maintain clear, repeatable documentation that maps critical business operations end-to-end, including people, facilities, systems, data, vendors, and processes
Requirements
Bachelor's degree in Disaster and Emergency Management (DEM), technology, or a related field
Five or more years of experience in Business Continuity, Disaster Recovery, Operational Resilience, or a related risk management role
Strong experience leading BCP/DR programs, including planning, testing, execution, and continuous improvement
Hands-on experience developing and executing IT disaster recovery plans in test or real-world scenarios
Good understanding of data center, infrastructure, application recovery, and technology recovery strategies
Ability to translate business impact and continuity requirements into practical technology and recovery solutions
Strong stakeholder management skills with the ability to influence and engage leaders and teams
Excellent communication, organization, and problem-solving skills
Ability to work effectively in a fast-paced, complex, and evolving environment
Experienced working with Microsoft-based technologies and modern IT environments
Nice to have
Professional certification from DRII, BCI, or equivalent
What we offer
Competitive compensation, benefits and pension plan
Career development and advancement opportunities
A culture that celebrates innovation and collaboration