Senior Advanced Cloud Engineer Job at Microsoft Corporation (Bucharest)

Job Description

We are ACES Strategic team (Advanced Cloud Engineering & Supportability) - Global Engineering team in Cloud+AI / Azure EngOps organization, and focused on Strategic Azure Customers and we are looking for Senior Advanced Cloud Engineer. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. As a customer focused Senior Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer’s support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure, and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience.

Job Responsibility

Track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents
Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag trends/patterns of issues in the products or products misuse across customers. Develop and share insights and best practices with customers
Recommend and help develop training/readiness modules (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks). Acts as a mentor, shares knowledge, and contributes to the content and readiness strategy for the team
Serve as a connecting point between the product team and customers throughout the engagement lifecycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure
Handle complex escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise
Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items
Act as voice of customers and synthesize product feedback from strategic customers to provide input on business plans developed by the product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features
Partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues
Collaborate with stakeholders to deliver solutions to strategic customers and develop mechanisms that improve customer health and reduce the turnover time
Embody our culture and values.

Requirements

Bachelor’s degree in engineering, Computer Science, or related field AND Solid Experience in Software industry experience related to technology OR equivalent experience
Hands-on demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organization
Proven experience working on cloud computing technologies
Extensive experience in an external customer / client facing role
Experience with being on-call
Technical Skills: Cloud computing technologies. Demonstrated hands on experience in one or more of the following: Core IaaS: Compute, Storage, Networking, High Availability
Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory / Data Bricks,etc
Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc.
Experience in Monitoring related technologies like Azure Monitor, Log Analytics, Resource Graph, Azure Alerts, Network Watcher, Grafana, Ambari, Prometheus, Datadog, Confluent, etc
Experience in deploying, configuring, and operating enterprise Monitoring solutions
Exposure to one or more automation languages (PowerShell, Python, C#, Open Source)
Communication skills: Ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution
Customer Obsession: Passion for customers and focus on delivering the right customer experience
Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment
The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft Corporation - All Job Offers

Select Country

Senior Advanced Cloud Engineer

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Senior Advanced Cloud Engineer

Senior Advanced Cloud Engineer in Customer Support

Senior Cloud Engineer

Senior Cloud Engineer

Senior Cloud Engineer

Senior Cloud Engineer

Senior Cloud Engineer

Senior Engineer, Cloud

Senior Cloud Engineer

Our AI answers in your language