Senior Adoption and Engagement Analyst

Group AI Management and Strategy (AIMS) team is responsible for developing and implementing Group-wide strategic programs across HSBC aimed at accelerating the commercialisation and delivery of Artificial Intelligence / Machine Learning (AI/ML). HSBC is enhancing the utilisation of Generative AI to boost colleagues' productivity and increase their effectiveness, ensuring a controlled and responsible approach. This role is pivotal in ensuring the successful delivery of our LLM-based productivity tool by providing comprehensive onboarding and user support. Colleagues across the Group have access to an LLM-based productivity tool to support their day-to-day tasks, including translation, document analysis and text assistance.