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We have an exciting opportunity for someone to join our Wealth Management Europe team. You will be responsible for performing more complex operational tasks accurately and efficiently, supporting daily team activities, and mitigating operational risk while maintaining data integrity. The Senior Administrator requires a strong foundation in operational procedures and practices, the ability to assist in issue resolution, and identify and implement process improvements, as well as supporting more junior team members through knowledge sharing to ensure the smooth operation of business processes and contribute to the achievement of organisational goals. Additionally, the role is expected to contribute to a positive working environment and act as a role-model in-line with group values encouraging colleagues to speak up for the good of RBC.
Job Responsibility
Ensure work is produced to a high level of accuracy, in a timely manner, and to relevant SLAs and operational standards (where defined)
Support line manager in ensuring departmental guides, processes, and procedures are current, as well as supporting the accurate production of MI and reporting (for example, active engagement with ActiveOps)
Escalate any issues as appropriate to management in relation to risks, errors, and/or daily workload completion in a timely manner
Understand the team goals and the relationship to wider group strategy
Understand and adhere to Risk & Control Framework and Policy Framework and engage proactively in regulatory and audit reviews
Simplify and innovate using knowledge and experience. Support line managers in identifying and implementing areas of continuous improvement, in conjunction with Operations Initiatives
Act as Subject Matter Expert (SME) on project work and take responsibility for more complex queries
Requirements
Good understanding of the Financial Services sector
Client-focused
Ability to work independently and as part of a team
Able to communicate professionally with all relevant stakeholders – both written and orally
Ability to train and support colleagues
What we offer
A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
Leaders who support your development through coaching and managing opportunities
Opportunities to work with the best in the field
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team