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Own the operational backbone behind secure alarm services—orders, billing, connectivity, and more. As a Senior Administrator in AddSecure’s NGP Operations team, you’ll own end-to-end service delivery for ARCs and installers—from orders and returns to billing and connectivity. You’ll also mentor colleagues and improve processes.
Job Responsibility:
Respond to delivery, returns and billing enquiries via email and telephone
Assess and forward sales enquiries to members of the NGP sales team
Support ARCs with subscription and service changes (alarm grading, transfers, reactivations, cessations)
Monitor ARC use of the e-commerce portal and help resolve order/invoicing issues
Order and progress new broadband connections for customers of AddSecure’s in-house ISP
Liaise with BT and Openreach to coordinate installation and repair work for fibre/copper broadband
Manage and reconcile invoices from BT Wholesale and related organisations
Liaise with cellular data providers to monitor SIM activity and service performance
Manage invoices issued by cellular data providers
Contribute to quality assurance and testing across existing and new products (plan/execute tests, document outcomes, track defects)
Mentor and support junior administrators
Review and improve admin policies and procedures
Requirements:
Working knowledge of Microsoft Office
Undergraduate degree
Or one of the following: 5+ years’ experience in the supply and support of alarm signalling hardware and software services, or 5+ years’ experience supporting network connectivity services to the UK alarm industry (landline and/or cellular data)
Strong customer focus and professional service mindset
Calm, direct and friendly telephone manner
Ability to work well within a team and independently
High computer literacy and confidence working in several systems at once
Clear, concise written and spoken English
The habit of documenting tasks as you work
Ability to explore and understand problems independently
Ability to understand how systems connect and interact
Basic understanding of how confidential information should be protected and used
Nice to have:
Experience working for an ISP and using BT Wholesale tools/services
Experience coordinating installations/repairs with Openreach
Experience working alongside logistics and delivery businesses
Familiarity with Salesforce
Knowledge of the UK alarm signalling market and its regulatory landscape