Senior Administrator Customer Operations Jobs

Senior Administrator Customer Operations

Bank of Ireland

Location:
United Kingdom , Belfast

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Our team thrives in a collaborative, progressing work environment where ideas are valued and innovation is encouraged. Working as part of a team allowing individuals to leverage each other's strengths and achieve shared goals efficiently. Opportunity to grow knowledge of Anti Money Laundering and Financial Crime.

Job Responsibility:

Ensure Customer Due Diligence requirements are fully met and AML risks considered for non personal customers
Review and interpret customer data in a timely manner, ensuring proactive management of cases including daily oversight of queues
Deliver against pledges and promises within Service Level Agreements
Provide assistance and support to amplify capability of Case Associates for better team performance and customer outcomes
Record/update all relevant information on Bank systems with high accuracy
Support unit manager with delivering effective teamwork, implementing process improvements, embracing new technology, production of management information, driving performance based approach, and evidencing high customer service

Requirements:

Background in a compliance role within financial services
Practical experience of enhanced AML risks and business account opening requirements in line with UK regulations within a financial services setting
Ability to analyse information and apply logical thinking to identify key issues and points
Strong customer focus with emphasis on delivery and collaborative problem solving
Proven ability to successfully coach/mentor others and provide constructive feedback
Excellent attention to detail
Excellent communication skills and evidence of ability to deal with customers on account opening requirements

What we offer:

Flexible working
24 days annual leave
Excellent pension contributions
6 months paid family leave
Fertility and surrogacy policy
Working parent supports
Employee assistance program
WebDoctor
Financial wellbeing coaches
Support for educational and professional qualifications

Additional Information:

Job Posted:
December 23, 2025

Expiration:
December 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

Bank of Ireland - All Job Offers

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