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This role is responsible for performing complex operational tasks accurately and efficiently. You will support daily team activities and mitigate operational risk while maintaining data integrity. The Senior Administrator requires a strong foundation in operational procedures & practices, the ability to assist in issue resolution, identify process improvements and implement them. Finally, you will support more junior team members through knowledge sharing, to ensure the smooth operation of business processes and contribute to the achievement of organisational goals. Client Services plays a crucial role in meeting Wealth Management Europe (WME) core strategic objectives ensuring the end-to-end delivery of unrivalled client experience and best in class delivery of multiple solutions. Client Services Support drives the efficiency and consistency of standards and controls for Client Lifecycle Management including Client Qualification, Client Onboarding, Changes to Control, Ownership & Benefit and Periodic AML reviews in multiple jurisdictions. You will be a member of the Client Lifecycle Management Team. This team is the primary contact for Sales & Relationship Management teams providing guidance and support in respect of all new and existing client lifecycle management requests. You will provide advice in respect of client lifecycle management processes and in respect of the WME Client Due Diligence Policy requirements to minimise error rejection rates and ensure a seamless client lifecycle management experience for clients.
Job Responsibility:
Ensure work is produced to a high level of accuracy, in a timely manner, and to relevant service level agreements (SLA's)
Support the line manager in ensuring departmental guides, processes, and procedures are current including identifying and implementing areas of continuous improvement
Support the accurate production of management information (MI) and reporting
Escalate any issues to management in relation to risks, errors, and/or daily workload completion in a timely manner
Adhere to the Risk & Control Framework, Policy Framework and engage proactively in regulatory & audit reviews
Act as Subject Matter Expert (SME) on project work and take responsibility for more complex queries
Requirements:
Must demonstrate a track record of taking responsibility and drives tasks through to completion
Proven ability to maintain focus and productivity during periods of change and transformation
You take ownership, solve problems, and drive progress independently
Maintains high standards while managing multiple deadlines and stakeholder demands
Non-negotiable commitment to accuracy and quality
Strong level of IT proficiency
Effective analytical and problem-solving skills
Working knowledge of financial services industry practises and frameworks
What we offer:
Leaders who support your development through coaching and managing opportunities
Opportunities to work with the best in the field
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team