Senior Administrator: Application Support Job at Vodafone (Johannesburg)

Senior Administrator: Application Support

Vodafone

Location:
South Africa , Johannesburg

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This role is responsible for 2nd line technical application support, operational stability, and continual service improvement for Consumer CRM systems (CSS Siebel, DDE, DV360) it ensures application availability, incident/problem/change management, and compliance with regulatory requirements (SOX, POPI, audit controls). Focus includes configuration, troubleshooting, deployment support, access management, service transition and operational run activities.

Job Responsibility:

Support deployments, production sanity checks, and rollback planning for DV360, DDE and Siebel applications
Validate change requests (CRQs) and ensure adherence to governance, SOX, audit, and compliance standards
Manage environments across Prod, UAT, SIT for DV360, DDE, and Siebel
Support ARM/UAM requests, ensuring correct entitlements and privileged access reviews
Collaborate with cross-functional teams (ISO, Dev, Accenture, Business Owners)
Ensure operational runbooks, SOPs and technical documentation are up to date
Participate in Disaster Recovery (DR) tests and Business Continuity processes
Identify operational efficiency opportunities across DDE, DV360 & Siebel
Contribute to automation initiatives – e.g., loaders, scripts, validation frameworks, and routine checks
Engage proactively with stakeholders to reduce repeat incidents and optimize turnaround times
Manages vendor SLAs and service delivery

Requirements:

Matric is essential
National Diploma/Degree in IT/Computer Science or equivalent Advantageous
Min of 3–5 years’ experience in Application Support or Operations in a telecom’s environment
Experience supporting CRM/credit vetting systems (Siebel, DV360, DDE) advantageous
Knowledge of SOX, POPI and internal governance/compliance processes is beneficial
Exposure to DevOps methodologies and deployment pipelines
Understanding of consumer business systems (CRM, Credit Vetting, Deals Creation Engine)
Siebel Configuration (LOVs, Assignment Rules, Loaders), Siebel data model understanding, SR triplet setup, Dealer ID configuration, SLA matrix loading
SQL (intermediate)
Incident & Problem Management (ITIL-based)
Deployment & Release processes (DevOps pipeline exposure)
Log analysis and troubleshooting
Understanding of integrations with systems like Eppix, Billing, WMS etc.
Analytical problem-solver with strong attention to detail
Ability to work under pressure in high-volume operational environments
Strong communication and stakeholder engagement skills
Self-driven with the ability to work independently and manage conflicting priorities
Customer-centric mindset with proactive service orientation

Nice to have:

Experience supporting CRM/credit vetting systems (Siebel, DV360, DDE) advantageous
Knowledge of SOX, POPI and internal governance/compliance processes is beneficial
Exposure to DevOps methodologies and deployment pipelines

What we offer:

Enticing incentive programs and competitive benefit packages
Retirement funds, risk benefits, and medical aid benefits
Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Additional Information:

Job Posted:
March 25, 2026

Expiration:
April 01, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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