Senior Administration Officer

• Provide responsive, customer‑focused administrative support to academic and professional staff across the Academic Units within TSBE
• Support consistent and efficient service delivery by assisting the Business Manager in the development, refinement, and implementation of Standard Operating Procedures, and by modelling proficient use of approved University systems (e.g., Help Hub)
• Contribute to a positive, high‑performing, continuous improvement service culture by identifying and leading opportunities for process improvements, developing specialist expertise in key operational areas, and providing guidance and informal coaching to Administration Officers
• Support internal communications and events, as required, by providing administrative and coordination assistance
• Manage complex administrative tasks that require cross‑team coordination and high levels of accuracy, ensuring timely delivery of portfolio‑wide services relating to finance, procurement, learning and teaching activities, and research support

• Demonstrated commitment to high-quality customer service, with the ability to anticipate needs, resolve more complex enquiries, and proactively contribute to the enhancement of systems, processes, and procedures to support continuous improvement
• Highly developed interpersonal, communication, and influencing skills
• Proven ability to work both independently and as part of a team, exercising sound judgement, initiative, and problem-solving skills within established guidelines, and providing guidance or support to colleagues where required
• Strong organisational capability, including demonstrated experience managing competing priorities, maintaining accuracy and attention to detail, working with discretion, and upholding confidentiality across sensitive or complex administrative tasks
• Advanced digital and systems capability, including a high level of proficiency with Microsoft 365 products and demonstrated experience using enterprise systems or databases to support administrative processes and service delivery
• To be eligible for this position, you are required to hold Australian or New Zealand Citizenship, permanent residency or a valid visa that enables you to fulfil the requirements of this role

17% superannuation