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Senior Administrative Assistant position at The Ritz-Carlton Naples Tiburon, responsible for providing administrative support including database management, document preparation, mail handling, filing systems, and guest service while maintaining The Ritz-Carlton's Gold Standards of luxury service.
Job Responsibility:
Update records, files, reservations and answer inquiries from guests
Transmit information or documents using computer, mail, or facsimile machine
Prepare letters, memos, and other documents
Handle incoming and outgoing mail
Create and maintain filing systems
Compile and file records of office activities
Enter and locate work-related information
Maintain confidentiality of proprietary information
Welcome and acknowledge all guests according to company standards
Anticipate and address guests' service needs
Assist individuals with disabilities
Answer telephones using appropriate etiquette
Support team to reach common goals
Perform other reasonable job duties as requested by Supervisors
Requirements:
Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations
Operate standard office equipment other than computers
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software
Handle incoming and outgoing mail
Create and maintain computer- and paper-based filing and organization systems for records, reports, documents
Compile, copy, sort, and file records of office activities, business transactions
Enter and locate work-related information using computers and/or point of sale systems
Ensure uniform and personal appearance are clean and professional
Welcome and acknowledge all guests according to company standards
Speak with others using clear and professional language
Develop and maintain positive working relationships with others
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Nice to have:
Meetings, Special Events Experience
What we offer:
Equal opportunity employer
Valued and celebrated unique backgrounds
Creative, thoughtful and compassionate work environment
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