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Senior Ace Systems Officer

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Peterborough City Council

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Location:
United Kingdom , Peterborough

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

39152.00 - 42839.00 GBP / Year
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Job Description:

This role reports into the Adults, Children & Education Manager. The Senior Adults, Children and Education Systems Officer is responsible for carrying out high quality administrative and support functions as part of the Adults, Children & Education team supporting line of business systems in Peterborough City Council. The post holder will have an expert understanding of Children's Social Care systems, particularly Liquidlogic line of business IT systems and will be able to resolve complex support queries and change requests.

Job Responsibility:

  • Communication with service users and provide advice and guidance on application use
  • Running reports to support the collation of information to meet business requirements, and to understand the relationship and work, with external systems
  • Managing processes across multiple business systems
  • Effectively manage workloads and multiple priorities
  • Work with the team manager to co-ordinate, manage, test and deliver the release of upgrades of specific systems
  • Provide expert assistance for upgrades and support the commissioning of new systems and changes

Requirements:

  • In-depth knowledge of Children's Social Care line-of-business systems, including their data flows, integrations and reporting requirements
  • Demonstrable experience resolving complex system issues and change requests, working confidently with minimal supervision
  • Experience supporting system upgrades, releases and new functionality, ensuring continuity of service and minimal impact on operational teams
  • Strong analytical skills, including the ability to run, validate and interpret reports to support statutory returns, performance monitoring and service assurance
  • The ability to manage multiple priorities effectively, balancing reactive support with planned change and improvement work
What we offer:
  • Access to a range of benefits via our Employee Benefits Platform, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes
  • Buy up to 10 days additional annual leave (pro-rata)
  • Access to car lease scheme
  • Take your bank holidays flexibly to better suit your personal circumstances
  • Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings
  • Access to development opportunities including apprenticeships to support your personal and professional growth
  • Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
  • Access to our equality, diversity and inclusion network
  • Opportunities to receive Employee Recognition Awards

Additional Information:

Job Posted:
May 14, 2026

Expiration:
May 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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