Senior Account Supervisor Job at BASIC/DEPT® (Vancouver)

Senior Account Supervisor

BASIC/DEPT®

Location:
Canada , Vancouver

Category:
-

Contract Type:
Employment contract

Salary:

80000.00 - 90000.00 CAD / Year

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Job Description:

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients. As Senior Account Supervisor you will oversee the delivery of a wide variety of campaigns for one of our new and exciting accounts. You will project-manage the production process end to end and assist in leading a client services team with your global counterparts. Highly organised, you are someone who utilises tools/technology to improve productivity and implement processes for effective project delivery, helping your team to do their job better. You contribute something new to the team with the tenacity to learn and deliver, armed with a deep understanding of ecommerce and how to deliver work against business objectives. And, as a Senior Account Supervisor you are required to understand, organise and motivate people to achieve extraordinary things: to guide thinking and behaviour in others and take counsel from within to thrive in a dynamic environment. Our People Managers are masters of their craft, demonstrate good judgement and emotional intelligence, and encourage self-development.

Job Responsibility:

Lead brand projects
taking high-level briefs and requests from clients and then managing the project from start-to-finish, ensuring successful delivery to deadlines across multiple campaigns
Build strong relationships with clients at all levels including strategic input and overseeing the delivery of a wide variety of substantial integrated campaigns
Liaise with clients and manage expectations
Communicate feedback to designers, copywriters and developers & plan and manage workloads of the team
Ensure feedback requirements are met whilst protecting the brand’s values/brand
Build a full understanding of the brand’s business, strategies, objectives, brand, audiences and challenges, advising on the communications solution that best meets their needs, with a view to becoming their trusted adviser
Work closely with creative and strategy teams and to have oversight of all statements of work/proposals
Ensure the right team is in place to deliver and maintain high standards while adding value wherever possible
Meet success criteria as projects are delivered to time and to budget
Report back to management with internal and external issues and events that might impact accounts, either positively or negatively
Stay current with good knowledge of all DEPT® products and services and actively promote them to clients
Maintain a strategic overview of assigned accounts – running regular internal client-facing account reviews
Prove how we are meeting our clients’ objectives through metrics, feedback, research, etc
Delegate and allocate responsibilities efficiently to manage projects end-to-end
Effectively lead teams and inspire others to achieve goals through innovation, quality and excellence
Encourage team interaction, boost employee motivation and appreciate team contribution
Match project tasks with opportunities for development so that employee potential is utilised to the maximum
Mentor, train and manage junior account managers and apprenticeships where available
Conduct performance reviews of team members and identify areas for improvement, give feedback and recommend for promotions or salary increases (as needed)
Work with management on overall account health including ways of working and standardizing process across lines of businesses

Requirements:

Demonstrable agency experience in Client Services, ideally in an Account Supervisor role
Experienced in delivering multi-channel marketing communications, including digital and direct
Highly organized, with strong knowledge of project management tools and processes
Able to work under pressure and consistently meet deadlines efficiently
Deep understanding of production and interactive processes
Commercially minded, with experience managing budgets and timelines
Proven track record in business development and client growth
Advanced proficiency in MacBook Office Suite and Google Suite
Skilled in resource management and handling complex or sensitive issues
Experience leading teams directly or acting as a mentor
Personal qualities: proactive, self-motivated, positive, strategic, curious, and emotionally intelligent, with a strong drive to inspire and collaborate

What we offer:

A flexible, hybrid/remote working policy
An excellent salary based on experience and equal pay policies
Mental health support, and company sick pay scheme
15 days paid holiday annually (plus Public Holidays)
Refreshments are provided in the office all week, as well as drinks at 4 pm on a Friday
Enhanced family friendly policies to support new parents
Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations
Inspirational Talks, bringing the outside in with regular guest speakers and events
Learning and Development, supporting your growth with continuous opportunities to learn and advance
Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
A reputation for doing good
The opportunity for possibility
Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities

Additional Information:

Job Posted:
February 19, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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