Senior Account Security Lead

The Account Security team protects Shopify’s platform and merchants from account takeovers, phishing, abuse, and emerging threats. We restore access to accounts for the right people, at the right time. We handle sensitive information changes, validate accountholder information, and respond to incidents with speed and precision. We build and operate systems that detect, investigate, and prevent threats—without adding unnecessary friction for legitimate users. The members of this team work directly with Shopify merchants who face account access issues or need to secure their stores from account takeover. This team is customer service oriented, highly engaged, has strong communication skills, and is driven by results.