Senior Account Manager

• Business development activities to highlight and on-board new customers
• Securing sustainable business growth
• Manage and grow existing customer accounts
• Maintain good customer relations, supporting their innovation and SHEQ initiatives
• Producing quotations and customer pricing agreements
• Dealing with customer queries and any preliminary aged debt management
• Liaise with internal departments to provide accurate updates for equipment ETA’s
• Assisting with communication of breakdown or service visits
• Monitoring and reporting on progress of customers projects
• Liaising with the depot to have good knowledge of product availability and features
• Leading presentations to new customers during tender processes
• Assisting with large tenders for national or major frameworks
• Communicating and showcasing new initiatives/ products and innovations to customers
• Producing of a weekly sales report to keep management informed of upcoming opportunities/ projects nearing completion/ requirement for different equipment/ lost hires/ aged debts/ customer feedback and any points requiring escalation
• Ultimately ensuring that high levels of service are delivered across the business to ensure excellent customer satisfaction

• Experience within the construction plant rental or sales market (3 years minimum)
• Computer literate and competent in Microsoft office programs including Excel, powerpoint and outlook
• A passion for customer service
• Experience of syrinx is preferable but training can be provided
• Great communication skills and the ability to speak to clients and colleagues within all departments
• Strong organisational skills with the ability to manage your diary to good effect
• The ability to work to deadlines
• Being comfortable with presenting to an Audience
• The ability to work to a high level of detail

Experience of syrinx is preferable