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We are Born Social, a social-first creative agency that brings brand building into the social era. We have a track record of delivering transformation for iconic brands like Guinness, Ford, and Barclays, led by our team of social natives and brand experts, underpinned by technology. Backed by the strength of a brilliant business that's proudly B-Corp certified, we're consistently recognised as one of the best places to work. As a Senior Account Manager, your objective is to successfully deliver the social strategy and scope of work for our largest and most complex clients. You'll play a pivotal role in implementing ways of working for each of your accounts, from briefing through to delivery and everything in between. Working closely with the Account Director to ensure the account team is communicating effectively.
Job Responsibility
Client services: leading on day-to-day client communications, building deep & long-lasting relationships, whilst working with the Account Director to spot opportunities for account development
Account Operations: leading work with Account Directors to implement effective account ways of working (client communication, briefing, and management of account team). Formulate a structure for communication on large and complex scopes of work, ensuring teams are working with each other to share progress updates
Reviewing content: assessing our output to ensure it meets client objectives and aligns with our social strategy for the account
Reporting: working closely with our Strategy team to communicate the value of our work back to the client, strategically articulating the results & their insight
Influence and production: where influencer & creator work is involved, work closely with our Social Media Managers and Studio team to coordinate the activations by leading on client-related communication
Leadership: you’ll become a People Lead for an Account Manager helping to develop their Client Services skills
Team Culture: you'll work with the Account Directors & Business Director team to develop and uphold a strong team culture
Requirements
Brilliantly personable
Highly organised
You love brands and social media
Pride in your work
Real drive and ambition
You'll have three to five years of experience working in social media (agency-side preferable)