Senior Account Manager Job at Nintex (Melbourne)

Job Description

As an Account Manager you will play a pivotal role in nurturing and expanding relationships with our valued customers and existing accounts in the mid-market space. You will be responsible for understanding their unique business needs, collaborating with our technical teams, and ensuring the successful adoption and utilization of our software solutions. You will own the end-to-end sales process farming a base and in partnership with CSM and RMs to drive retention and unearth cross-sell/upsell opportunities.

Job Responsibility

Account Planning: Build and execute account plans and sales strategies that align with company objectives for top accounts to drive seamless delivery and account penetration
Conduct quarterly account reviews with customers to ensure understanding of their roadmap / long-term goals and identify expansion opportunities
Relationship Management: Develop and maintain strong, long-lasting relationships with assigned customer accounts, serving as their trusted advisor and acting as the main point of contact within Nintex
Nurture and expand relationships to uncover cross-sell/upsell opportunities through driving internal advocacy for Nintex, regularly engaging with them to assess their needs and align our solutions with their objectives, tracking progress accordingly
Build and maintain brand presence within assigned accounts and propel consolidation of customer solutions entirely under the Nintex product umbrella
Stay updated on industry trends, competitor offerings, market/product dynamics and emerging technologies, sharing relevant information with customers, answer their questions, provide relevant solutions and close competitive deals
Guide new customers through the implementation process, ensuring a smooth transition to our software. Provide training and resources to help them get started to ensure they fully leverage the capabilities of our software
Working cross-functionally with all Nintex departments to escalate customer issues, remove roadblocks, communicate customer challenges, and provide key feedback to insure we are continuously focusing on improving the customer experience
Monitor customer satisfaction and take actions to enhance it
Gather feedback from customers regarding their experiences with our software. Use this feedback to drive product improvements and enhancements
Account Growth: Develop prospect or customer roadmaps during discovery calls to fully understand long-term company objectives, conducting in-depth analysis of requirements and challenges
Develop account growth strategies and execute them to achieve revenue targets
Proactively monitor customer usage and engagement with our software. Identify trends, potential issues, and opportunities for upsell or cross-sell
Take the lead in closing deals and securing new business opportunities
Contract Renewal and Negotiation: Monitor contract expiration dates and work on contract renewals and negotiation terms to ensure customer retention
Ensure customer satisfaction and secure renewals by demonstrating the value of our software and services
Product Knowledge: Utilize strong product knowledge and possess sufficient technical acumen to conduct effective, high-level demos before bringing in Sales Engineers, connecting prospects’ business objectives to specific Nintex solutions
Reporting and Analytics: Use Salesforce to document the health of the sales pipeline funnel, accurately forecasting the expected revenue
Keep accurate records of customer interactions and transactions for future reference and analysis
Prepare regular reports on account status, including revenue forecasts and customer feedback

Requirements

Bachelor’s degree in Marketing or Business or a related field is preferred
Experience in a customer facing direct selling role with the ability to close, ideally in a SaaS organization (2-5yrs)
Proven contributor to a sales team with consistent achievement of sales quotas
Experience in Microsoft and/or Salesforce environment preferred
Strong account management and relationship management skills
Excellent communication, negotiation, and presentation skills
Problem-solving abilities and a customer-centric mindset
Analytical skills to assess customer usage data to derive insights
Excellent interpersonal skills
A high level of trust and integrity, great influencer, respected by partners and customers
Strong attention to detail
A great sense of teamwork
motivated by helping others and knowledge sharing within the team
Familiarity with Customer Relationship Management (CRM) software is a plus

What we offer

Global Gratitude and Recharge Days
Flexible, paid time off policy
Employee wellness programs and counseling resources
Meaningful peer recognition and awards
Paid parental leave
Invention/patenting assistance
Community impact, paid volunteer time, and opportunities
Intercultural learning and celebration
Multiple tools through which to learn and grow, and an incredible global community

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Senior Account Manager

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